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HT2490: Mac Basics: Set your preferences

Learn about Mac Basics: Set your preferences

HT2490 how do i get to facetime preferences? It is greyed out...

4502 Views 7 Replies Latest reply: Nov 15, 2013 8:46 PM by vawiha RSS
e00025 Calculating status...
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Jan 13, 2013 11:14 AM

How do I get to FaceTime preferences if it is greyed out?  I can't log in to FaceTime...was working fine. Now I get a message "The server encountered an error processing registration. Please try again later"  For a week and I have created another apple id...nothing works.  My time settings are fine... Please help.

MacBook Pro (13-inch Mid 2009), iOS 6.0.2
  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)



    Many people are reporting similar issues with the iMessages account in Messages.


    I would start with deleting the item

    To do this you need to be in the Finder > Go Menu > Go to Folder and type ~/Library/Preferences into the Dialogue box that appears.

    Find the File and Drag it to the Trash.

    Restart FaceTime  (it will recreate the .plist)



    The issue with the iMessages account is linked to the lack of a Serial Number showing up

    Apple Menu > About this Mac > Click the line with the OS version twice (Build number then Serial Number)

    9:16 PM      Sunday; January 13, 2013

    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"


      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • James Coley Level 2 Level 2 (385 points)

    My facetime menu options are also greyed out but when I search for


    It is not even on my computer. 


    What do you suggest?

  • EdJ Calculating status...

    Same problem here.

  • James Coley Level 2 Level 2 (385 points)

    I just found out if I quit Message that FaceTime works but it seems stupid that Message would block other applications from using the Camera.

  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)

    HI James,


    In Lion FaceTime was an Add-on App that introduced the IMAgent to the system.  (iChat used iChatAgent).

    In Mountain Lion (OS X 10.8.x) IMAgent took over from iChatAgent and was used by both apps.


    This means that in Lion boith FaceTime and iChat (6) can use the camera at the same time (they both invoke vcencoder and if it is running the other app can "tap in" as it were).

    In Mountain Lion you get one instance of vcenconder and therefore only one app accessing it.


    If you happen to have the Messages Preferences open at the Preview Video pic in the Video Preferences (or have left the Video Effects Panel on show) you may have difficulty in getting FaceTime to open (It goes straight to Preview).


    I have had not issues running both apps when a Video is not being used in Messages.






    8:54 pm      Friday; August 9, 2013


      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • vawiha Level 1 Level 1 (0 points)

    I have the same problem; and the same problem when trying to search in Finder.  I guess I won't bother using it, and I probably won't bother buying another Mac.  I converted to Apple after the epic fail that was Vista.  It seems that Apple has hired all the Vista people and is now ruining their own reputation.  What other options are there?


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