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MacBook Pro (Not Charging) but Green Light Still On

36552 Views 22 Replies Latest reply: Apr 13, 2013 3:06 PM by Chris Bower1 RSS
  • OGELTHORPE Level 7 Level 7 (22,790 points)
    Currently Being Moderated
    Jan 20, 2013 12:06 PM (in response to J188)

    If I had to guess, I would be prone to say yes, but I cannot do so with 100% certainty.  I can only give you information that I am confident about, otherwise I can do you a disservice.

     

    Ciao.

  • apriljz Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 23, 2013 2:47 PM (in response to J188)

    My MacBookPro is not charging w/green light.  After reading the cycling details I checked mine & the cycle count is only 191.  Here are the details:

     

    Battery Information:

     

      Model Information:

      Serial Number:          9G93804DW4M1A

      Manufacturer:          DP

      Device name:          bq20z951

      Pack Lot Code:          0000

      PCB Lot Code:          0000

      Firmware Version:          0042

      Hardware Revision:          0001

      Cell Revision:          0122

      Charge Information:

      Charge remaining (mAh):          2333

      Fully charged:          No

      Charging:          No

      Full charge capacity (mAh):          11725

      Health Information:

      Cycle count:          191

      Condition:          Normal

      Battery Installed:          Yes

      Amperage (mA):          0

      Voltage (mV):          8107

     

    System Power Settings:

     

      AC Power:

      System Sleep Timer (Minutes):          10

      Disk Sleep Timer (Minutes):          10

      Display Sleep Timer (Minutes):          10

      Automatic Restart On Power Loss:          Yes

      Wake On AC Change:          No

      Wake On Clamshell Open:          Yes

      Wake On LAN:          No

      Current Power Source:          Yes

      Display Sleep Uses Dim:          Yes

      GPUSwitch:          2

      Battery Power:

      System Sleep Timer (Minutes):          10

      Disk Sleep Timer (Minutes):          10

      Display Sleep Timer (Minutes):          2

      Wake On AC Change:          No

      Wake On Clamshell Open:          Yes

      Display Sleep Uses Dim:          Yes

      GPUSwitch:          2

      Reduce Brightness:          Yes

     

    Hardware Configuration:

     

      UPS Installed:          No

     

    AC Charger Information:

     

      Connected:          Yes

      ID:          0x0100

      Wattage (W):          85

      Revision:          0x0000

      Family:          0x00ba

      Serial Number:          0x009586cc

      Charging:          No

     

    Please help me figure out what to do w/my Mac.

  • OGELTHORPE Level 7 Level 7 (22,790 points)
    Currently Being Moderated
    Mar 23, 2013 3:49 PM (in response to apriljz)

    The evidence points to the charger not charging the MBP.  Try another charger or take the MBP with the charger to an Apple store genius bar for evaluation.

     

    Ciao.

  • ninck13 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 30, 2013 5:26 AM (in response to J188)

    Hello

     

    I also bought new battery and it's not charging.

    I reset SMC, NVRAM and PRAM and it's still not charging...

     

    What can I try to do more?

     

    Battery Information:

     

      Model Information:

      Serial Number:     W01107AW7D3BA

      Manufacturer:     SMP

      Device name:     ASMB012

      Pack Lot Code:     3230

      PCB Lot Code:     30db

      Firmware Version:     ddae

      Hardware Revision:     dac2

      Cell Revision:     2b39

      Charge Information:

      Charge remaining (mAh):     1929

      Fully charged:     No

      Charging:     No

      Full charge capacity (mAh):     5356

      Health Information:

      Cycle count:     1

      Condition:     Normal

      Battery Installed:     Yes

      Amperage (mA):     0

      Voltage (mV):     11680

     

    System Power Settings:

     

      AC Power:

      System Sleep Timer (Minutes):     10

      Disk Sleep Timer (Minutes):     10

      Display Sleep Timer (Minutes):     10

      Automatic Restart On Power Loss:     No

      Wake On AC Change:     No

      Wake On Clamshell Open:     Yes

      Wake On LAN:     Yes

      Current Power Source:     Yes

      Display Sleep Uses Dim:     Yes

      Battery Power:

      System Sleep Timer (Minutes):     10

      Disk Sleep Timer (Minutes):     10

      Display Sleep Timer (Minutes):     2

      Wake On AC Change:     No

      Wake On Clamshell Open:     Yes

      Display Sleep Uses Dim:     Yes

      Reduce Brightness:     Yes

     

    Hardware Configuration:

     

      UPS Installed:     No

     

    AC Charger Information:

     

      Connected:     Yes

      ID:     0x0000

      Wattage (W):     0

      Revision:     0x0000

      Family:     0x0000

      Serial Number:     0x00000000

      Charging:     No

     

    https://mail.google.com/mail/u/0/images/cleardot.gif

     

  • OGELTHORPE Level 7 Level 7 (22,790 points)
    Currently Being Moderated
    Mar 30, 2013 7:30 AM (in response to ninck13)

    Look at your 'AC Charger Information.  It indicates that your power adapter is nonfunctional.  Try another one if you have access to same.  If not, bring you MBP to an Apple store and have it tested.  I suspect a new charger may be in the offing.

     

    Ciao.

  • ninck13 Level 1 Level 1 (0 points)

    Hello.

     

    I've tried with another AC charger and it's the same...

    I also tried to put my charger in another macbook and it's working normally.

    When I put charger in, there is no light (or is really small light) in my Macbook, but in other it is really green....

     

    How can MacBook work with electricity with this adapter, if you're saying that power adapter is nonfunctional?

     

    What can be wrong?

     

    Thanks!

  • OGELTHORPE Level 7 Level 7 (22,790 points)

    It may be that the battery is a defective one, an unusual situation but possible.  A new battery should be replaced under the battery warranty.  Though unlikely, the internal battery control circuitry is malfunctioning.  Your recourse is the Apple store.

     

    Ciao.

  • Chris Bower1 Level 1 Level 1 (15 points)
    Currently Being Moderated
    Apr 13, 2013 3:06 PM (in response to J188)

    Same problem. Reset the SMC and the problem was corrected. Took 2 minutes.

     

    • Shutdown your system
    • pull out the battery
    • press and hold power button for 5 seconds (I gave it 7 seconds “just in case”).
    • Pop battery back in, connect to power (via magsafe), and power on.
    • You (hopefully) should see the charge indicator turn orange, which means it’s charging again – yay!
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