4 Replies Latest reply: Jan 13, 2013 5:23 PM by gregfromrhinelander
gregfromrhinelander Level 1 Level 1

I have tried uninstalling and re-installing iTunes and my pc still will not connect with the iTunes Store. I have tried just about every suggestion on the web to no avail, please help.


Sony Vaio Desktop PC, Windows XP
  • b noir Level 9 Level 9

    Is iTunes endlessly saying "Accessing iTunes Store"? Or is something a bit different going on?

  • gregfromrhinelander Level 1 Level 1

    When I click on the store it just never opens, I do not receive any message. I try to "refresh the page" and nothing. While having the store selected I go to "help" and check for updates and i get a message; "The iTunes updatte server could not be contacted" and it prompts me to check my internet connection which is fine. None of the items under the "Store" respond with anything.

     

    I ran a iTunes Diagnostics/ Under "Which Tests do you want to run" I check only "Network Connections" and the results that I receive is...

     

    Network connectivity:

         Network interfaces, verified

    iTunes Store connectivity:

         Internet connection, verified

         Secure link to iTunes Store, FAILED

     

    Does this help?

  • b noir Level 9 Level 9

    Many thanks.

     

    With those symptoms, I'd try the following document:

     

    Apple software on Windows: May see performance issues and blank iTunes Store

     

    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • gregfromrhinelander Level 1 Level 1

    I also have confirmed the following...

     

    Connection attempt to Apple Web site was unsuccessful

    The Network connection timed out

    Basic connection to the store, FAILED

    Connection attempt to Gracenote server was successful

    Last successful connection to iTunes Store was March 2, 2012

     

    As you can see from the last line I have not been able to get connected to the iTunes Store for 9 months now. Very, very frustrating. Thank you for taking the time to offer your help to me.