Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I have tried uninstalling and re-installing and my pc still will not connect with the iTunes Store. I have tried just about every suggestion on the web to no avail, please help.

I have tried uninstalling and re-installing iTunes and my pc still will not connect with the iTunes Store. I have tried just about every suggestion on the web to no avail, please help.

Sony Vaio Desktop PC-OTHER, Windows XP

Posted on Jan 13, 2013 4:24 PM

Reply
4 replies

Jan 13, 2013 5:13 PM in response to b noir

When I click on the store it just never opens, I do not receive any message. I try to "refresh the page" and nothing. While having the store selected I go to "help" and check for updates and i get a message; "The iTunes updatte server could not be contacted" and it prompts me to check my internet connection which is fine. None of the items under the "Store" respond with anything.


I ran a iTunes Diagnostics/ Under "Which Tests do you want to run" I check only "Network Connections" and the results that I receive is...


Network connectivity:

Network interfaces, verified

iTunes Store connectivity:

Internet connection, verified

Secure link to iTunes Store, FAILED


Does this help?

Jan 13, 2013 5:23 PM in response to gregfromrhinelander

I also have confirmed the following...


Connection attempt to Apple Web site was unsuccessful

The Network connection timed out

Basic connection to the store, FAILED

Connection attempt to Gracenote server was successful

Last successful connection to iTunes Store was March 2, 2012


As you can see from the last line I have not been able to get connected to the iTunes Store for 9 months now. Very, very frustrating. Thank you for taking the time to offer your help to me.

I have tried uninstalling and re-installing and my pc still will not connect with the iTunes Store. I have tried just about every suggestion on the web to no avail, please help.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.