1 Reply Latest reply: Jan 13, 2013 7:25 PM by diesel vdub
Jenny L Cote Level 1 Level 1

My phone no longer can access the internet or voicemail after restoring from itunes.  Works fine after I Erase All Content and Settings.  Once I restore, internet no longer works and voicemail indicator.  I worked with ATT support for 4+ hours over multiple days with no resolution.  I purchased a new phone as I thought it was my hardware, and it happens on the new phone as well.  Any hope would be appreciated.


iPhone 4, iOS 6.0.1, problem on 4 and 4S
  • diesel vdub Level 7 Level 7

    If it works when the device is restored as new and stops working when restored from the backup, the logical conclusion is that the backup is the issue.

     

    It might be worth trying Settings > General > Reset > Reset Network Settings.

     

    However if that does not resolve, restore as new and sync the content desired back from the computer.  Do not restore the backup.