HT203213: iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server

Learn about iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
CraigByren

Q: iTunes does not detect a specific iPhone.  Please help!

Recently upgraded to iTunes v11 and since then iTunes does not detect my iPhone 4 when plugged into my Windows 7 computer.  windows can see the memory card on the phone (like it is a camera) and iTunes is able to detect and sync my iPod Touch - but iTunes does not see the iPhone.  My windows 8 laptop picks up all the devices without issue.

 

Since first having the problem, I have reset the iPhone (as I now have an iPhone5) and also uninstalled iTunes and then re-installed it from the ooficial Apple donwload Setup.  The problem persists.

 

I have tried restarting the computer and also have stopped and restarted the Apple Device Service (as per other threads) although as the iPod is being detected I did not expect this to solve the problem - and it didn't.

 

Any assistance would be greatly appreciated.

iPhone 4, iOS 6.0.1, Windows 7

Posted on Jan 14, 2013 3:24 AM