why is the celluar data and network configuration menus still blocked in my legally unlocked iphone 4?

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Level 1

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why is the celluar data and network configuration menus still blocked in my legally unlocked iphone 4?

I recently switched a prepaid carrier, airvoice wireless, with my iphone 4. AT&T granted me an unlock which worked successful in itumes after the restore. I should now be able to see this pathway Settings > General > Network > Cellular Data Network, which I need to edit in order to use cellur data with my new service. AT&T hides these settings, but usually an unlock results in unhiding them according to internet accounts. I tried downloading the approriate APN profile from http://unlockit.co.nz/, but this did not work for me either. I need to edit the MMSC, MMS, and APN to be able to use cellular data with airvoice wireless. Any advice?

iPhone 4, iOS 6.0.1

Posted on Jan 13, 2013 11:56 PM

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Answer 1

wjosten

Level 10

95,409 points

Jan 14, 2013 1:28 AM in response to aliceT233

Use this:

http://support.apple.com/kb/HT4839

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Answer 2

aliceT233 Author

Level 1

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Jan 14, 2013 9:30 AM in response to wjosten

I did try this earlier but it doesn't work using the iphone config utility software for mac os 10.6. For step 3, I tried to follow my carriers instructions (http://www.airvoicewireless.com/support/phone-support/iphone/) I entered my carrier's APN (att.mvno), and left the user name and password blank as instructed. For the "Proxy server and Port" field, I used the MMS proxy given by airvoice. There is no field to enter the MMSC address though. I tried to install the profile anyway and I get an error message "profile installation failed: The profile could not be added to the device". I have no idea what part the config profile failed. What should I try next?

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Answer 3

KiltedTim

Level 10

230,160 points

Jan 14, 2013 9:33 AM in response to aliceT233

You'll have to work with your carrier. If they are piggybacking on the AT&T ntwork, the APN settings will not appear on the phone as it can't tell the difference between your carrier and AT&T. Since no settings are required for AT&T, it does not let you alter them.

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Answer 4

aliceT233 Author

Level 1

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Jan 14, 2013 10:31 AM in response to KiltedTim

Thanks KiltedTim,

I called my carrier and they were able to get my celluar data working after 20 minutes of troubleshooting.

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