7 Replies Latest reply: Jan 14, 2013 2:27 PM by rkaufmann87
PrimalSurvival.org Level 1 Level 1 (0 points)

Ok, I have a 2007 (I think) 24" iMac with a 1TB internal harddrive. The hard drive decided yesterday that it didn't want to work anymore and give me the question mark folder. After trying every single keyboard command in the world and nothing working I am guessing that I need a new hard drive. SO, my question is where do I get a replacement and wht model do I need?



iMac (24-inch Mid 2007), Mac OS X (10.7.5)
  • mende1 Level 10 Level 10 (91,890 points)

    Welcome to the Apple Support Communities


    As you are using an iMac, I highly recommend you to take it to an Apple Store or AASP to get your hard disk replaced.


    However, if your warranty expired, you can do it yourself without any problem, but be careful. See this iFixit website if you want to change the hard drive yourself. You can also get the hard disk on that webpage

  • rkaufmann87 Level 9 Level 9 (50,745 points)

    If you are sure you want to replace it, it will accept any 3.5" SATA II drive. I would recommend OWC (www.macsales.com) primarily because they specialize in Macs and everything they sell is tested, they have competitive prices and world class service and will ship almost everywhere.


    I also agree with the previous poster, if you are not handy and don't feel comfortable taking apart your iMac then take it to an Apple Store or AASP to be serviced.

  • PrimalSurvival.org Level 1 Level 1 (0 points)

    Unfortunately I now live in Belize and there are NO Apple stores here to take it to. In fact, there are no one in the entire country that I know of that deals with Macs. And I have no more warrenty either.


    Do I absoluetely know for a fact that hard drive is dead...No. But nothing I do seems to work. I have tried unplugging everything and holding different commands down during startup.


    List of commands I have tried on start up.

    Command + R


    Shift + Command + V





    If anyone could help out so I don't have to relace it, Please let me know.

  • mende1 Level 10 Level 10 (91,890 points)

    One thing you can do to see if you can repair the hard disk is to start your Mac from a Mac OS X DVD and verify the disk using Disk Utility.


    To do it:


    1. Insert the Mac OS X DVD that came with the computer, and press C key while your Mac is starting. A Snow Leopard DVD will also work.


    2. Go to Utilities menu > Disk Utility, select the hard disk in the sidebar and verify the disk. If there's any problem, repair it and restart. If it doesn't work, the hard disk is damaged

  • rkaufmann87 Level 9 Level 9 (50,745 points)

    A couple of things, when replying to a post please click Reply in the post you are replying to, otherwise we cannot tell who your communication is directed to.


    Second I would recommend running Apple Hardware Test in Extended Mode at least 3 times, if errors appear then you know you have a hardware issue. We cannot always interpret the codes on this forum because Apple does not publish them, however any codes with HDD in them indicate it's the HD. You can also run Disk Utility from the Restore partition on your iMac and run Repair Disk, if errors appear you may be able to repair it. However if errors continue to come up or you cannot even get into the Recovery partition then it's almost certainly the HDD. By the way if you don't know how to access AHT or the Recovery Partion please look over:




    To restart in recovery, reboot your computer and hold down Command-R after the chime (you can also use the traditional Option-key holddown, which will show all your bootable volumes including Recovery). Before long, the gray linen background appears and the Mac OS X Utilities window pops up

  • PrimalSurvival.org Level 1 Level 1 (0 points)

    I do not have the oringinal disk anymore. Lost it when I moved out of the country. BUT, My father is sending me a Snow Leopard disk. Hope that will help. I will have to wait 2 weeks for it though.


    Also, I can't access AHT. Nothing I do will take me away from the question mark folder.

  • rkaufmann87 Level 9 Level 9 (50,745 points)

    Exactly what disc is  your father sending, is it a Leopard upgrade DVD and what version of OS X was installed on the computer when you bought it? If you are looking for AHT on that disc it is not on it!!!!! AHT only came on original install media.