MBP Retina 15" freezing when plugging thunderbolt display

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Level 1

9 points

MBP Retina 15" freezing when plugging thunderbolt display

When I get to work I connect my (in sleep mode) MBP-Retina to the thunderbolt display and *often* the system symply freezes:

black screen and
completely unresponsive to input (mouse/keyboard).

Unplugging the thunderbolt plug and opening the laptop display does little to help.

The screen remains black and the only solution is to FORCE SHUTDOWN the system.

Note also I have had this problem on two different MacBook Pro Retina laptops and

two thunderbolt 27" display with brand new installs of the OS.

Anybody else having this problem? For a >5k$ setup this is REALLY EMBARASSING...

Posted on Jan 14, 2013 8:58 AM

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Answer 1

Apr 16, 2013 10:33 PM in response to tallia1

Have this problem with my 15'' MBP as well, did you ever find a solution to the problem?

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Answer 2

tallia1 Author

Level 1

9 points

Apr 17, 2013 3:41 AM in response to dinootxoa

I am afraid not. At my new position we just have an older cinema display, and that doesn't create any problem!

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Answer 3

Apr 17, 2013 3:57 AM in response to dinootxoa

I'm not having any problem with my machine... can you post exactly what is happening and what you have tried to do to remedy the issue?

Clinton

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Answer 4

Apr 23, 2013 11:24 AM in response to tallia1

Hi, I am having the same problem.

I have a Mac Book Pro 15' with retina display.

The Thunderbolt Display has an ethernet cord, two drives (one usb and one firewire), and a logitech unifying wireless adapter connected.

This happens so often that I am now turning off/on my MBP before (un)plugging it into the monitor

Regards,

Antonio

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Answer 5

SM1288

Level 1

4 points

Apr 23, 2013 9:53 PM in response to antonio_o

Same here with my 13'

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Answer 6

Dec 13, 2013 10:53 AM in response to SM1288

Hi,

I have the same problem with a MBP 13" bought in April this year and an Thunderbolt display bought one month ago. I am very disapointed, the system freezes, all application run very slow, and I have a black screen. For such equipement at this price, this is really a pity. I thought about turn into ssd drive to have normal speed again with the Thunderbolt. If someone has a solution, I would be glad to read it.

Best,

Stephane

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Answer 7

Mar 2, 2014 8:00 AM in response to tallia1

I have the same issue with my 2012 MBP - which is regretful, being that I ocaissionally work as a vj! And teach college courses!

About to go do a workshop.. using my OLD macbook, bc I can't trust this one to not freak out and shut down.

Has anyone here updated the thunderbolt firmware?

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Answer 8

Apr 10, 2014 1:14 PM in response to kjbaker01

🙂 I have the solution finally. You need to upgrade to 16 Go RAM the Mac Book Pro, then it's flawless. The latest OS version plus application running simultaneously plus Thunderbolt display takes a lot of RAM ressources. So an upgrade is required. Be carefull to upgrade to RAM 1600MHZ DDR3 from a reliable RAM manufacturer better if it has been approved by Apple.

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