2 Replies Latest reply: Jan 15, 2013 9:57 AM by John Blanchard1
Mnewton93 Level 1 (0 points)

I have an HP Officejet 6000 and it won't print off my MacBook Pro with mountain lion. A message comes up that says "Paper size error: the specified custom paper size is not supported in the selected tray. Check the printer for errors". But it is not a custom size, it is regular size printer paper. It also says the "filter failed"? Also, I double checked and it is plugged in. I am using a USB cable to connect the printer to my computer, it worked with no problems when my operating system was lion or snow leopard, I read somewhere that mountain lion could be the cause of this? Not sure though, someone please tell me how ti fix this problem!

OS X Mountain Lion (10.8.2)
  • Linc Davis Level 10 (192,529 points)

    Launch the Console application in any of the following ways:


    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


    Select "/var/log/cups/error_log" from the file list in the Console window. Then select the messages from the time of the last printing attempt. Copy them (command-C) to the Clipboard. Paste (command-V) into a reply to this message.


    If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

  • John Blanchard1 Level 5 (5,230 points)

    Or try resetting the print system (which will delete your printers):




    and then reinstalling the current drivers from:




    Hope this helps.