I am unable to receive email from one person. She is able to receive my emails but can neither reply to me nor make a new email to send. Neither works. She was able to send to my husband's address. He then cc'd me on a reply to her email but I could not receive the cc. I have called my service provider and they say the probblem is not theirs.
Any suggestions?
iMac, Mac OS X (10.7.5)
Most isp's let you logon to their mail server from a web browser. Try & see if her email is there.
How are you receiving the email? OSX Mail? From a web browser?
Have you looked in the trash?
Try locating her email with spotlight. Might tell you where it was filtered.
Perhaps her address got on some filter list.
mail > preferences > junk mail
mail > preferences > filter.
Turn off junk mail filtering as a test.
edit all filters so you can see what they are.
unable to receive email message from one person. What is the problem?
