1 Reply Latest reply: Jan 14, 2013 2:47 PM by rccharles
lschklar Level 1 Level 1 (0 points)

I am unable to receive email from one person. She is able to receive my emails but can neither reply to me nor make a new email to send. Neither works. She was able to send to my husband's address. He then cc'd me on a reply to her email but I could not receive the cc. I have called my service provider and they say the probblem is not theirs.

Any suggestions?


iMac, Mac OS X (10.7.5)
  • rccharles Level 5 Level 5 (6,475 points)

    Most isp's let you logon to their mail server from a web browser.  Try & see if her email is there.

     

    How are you receiving the email? OSX Mail?  From a web browser?

     

    Have you looked in the trash?

     

    Try locating her email with spotlight.  Might tell you where it was filtered.

     

    Perhaps her address got on some filter list.   

     

    mail > preferences > junk mail

     

    mail > preferences > filter.

     

    Turn off junk mail filtering as a test.

     

    edit all filters so you can see what they are.