My AppleTV seems to be stuck on the "Setting Date and Time" load page

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My AppleTV seems to be stuck on the "Setting Date and Time" load page

I just moved from a house to an apartment and when I hooked up my appleTV it said "Setting date and time" with a spinning load wheel and it's been doing this for a long time now. I hit MENU on the remote and tried going to Settings> General> Network like it said at the bottom of the screen, but nothing happened. It's connected to the right WiFi network, but the only icons it shows on the home screen are the 'Computers' icon (for Home Sharing) and the 'Settings' icon. My movies, music, tv shows, netflix etc. icons aren't showing up. I restarted it and got as far as the "Setting date and time" load page again, where it just sits and loads.

Apple TV

Posted on Jan 14, 2013 12:49 PM

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Answer 1

Jan 14, 2013 12:56 PM in response to Hannah221Bee

Welcome to the Apple Community.

Assuming this is not the first time you have used your Apple TV

1. You might try restarting the Apple TV by removing ALL the cables for 30 seconds.

2. Also try restarting the router.

3. If the problem persists, try a restore, you may want to try the previous procedures several times before doing this.

If this is a new Apple TV, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123.

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Answer 2

Feb 3, 2013 4:02 AM in response to Hannah221Bee

I think the first step in troubleshooting this issue should be to open iTunes on your computer (or iPad or other device) and see if you can connect to the Apple Store. I had followed all of Winston's suggestions (which are certainly valid ones), but as an IT pro I've found that it's always important to isolate the problem first. I was running in circles until I tried viewing my videos on the computer and realized I couldn't connect to the store. That made it clear that my Apple TV wasn't the problem.

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