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Final Cut Pro X freezing on top spec new 27" iMac, help!

I finally received my new 27" iMac today and installed all the latest updates and then the latest versions of FCPX and compressor.


Spec of new iMac:


27" Late 2012

3.4Ghz Intel i7

8GB RAM (I also added 16GB of third party RAM to the machine to take it up to 24GB RAM but remove this later)

GeForce GTX 680MX 2048MB Graphics card

1.12TB Fusion Drive (1.09TB free)

OS X 10.8.2 Mountain Lion


Immediately I noticed performance issues and then it kept freezing whilst running FCPX - the whole OS would freeze resulting in me having to actually turn off the machine and turn it on again. It happened repeatedly so have done all the obvious things but still have the issue.


So far I've tried (with no luck):


- removing the third party RAM

- restarting the computer, multiple times

- making sure everything is up to date

- removing the FCPX preferences

- doing a PRAM and SMC reset

- fully uninstalling and reinstalling FCPX

- running the short and long Apple Hardware Tests (no problems found)


I am working with a large quantity of video files off an 8TB Thunderbolt drive but I've been using FCPX on my old 27" iMac and had no problems with that at all, the spec of that being far less powerful:


27" mid 2011

3.4Ghz Intel i7

8GB Ram

Radeon HD 6970M 1024MB

1TB hard drive


I'm thinking it could possibly be the graphics card or a software issue?


Any help or advice would be great!!!


Thanks!


Jon

iMac, OS X Mountain Lion (10.8.2)

Posted on Jan 14, 2013 1:51 PM

Reply
489 replies

Mar 28, 2013 9:25 PM in response to Larry Byrd

The following are results of applying each title (length 5 seconds each) to a 1080 30p timleline.

default title: 03 secs to render / no other system or app performance issues

10.0.8 = 01 second

Boogie Lights: 05 secs to render / no other system or app performanceissues

10.0.8 = 05 seconds

Ornate: 04 seconds / no other system or app performance issues

10.0.8 = 3 seconds

Far Far Away (a render hog) :31 secs to render / no other system or app performance issues

10.0.8 = 34 seconds

Pixie Dust: FCP 10.0.7 = 3min 27secs to render / complete system freeze at 46% for :45 secs and a complete system freeze at 94% for 1min 15secs.

10.0.8 = 35 seconds

Apr 2, 2013 1:36 PM in response to jonuk85

Everything so far is workin like a charm now, no stuttering of the system while rendering, no lock ups, and at last having spent this much on the machine really feels like it is paying off.


This has been a pain to have to wait for, and frustrating how little progress information Apple have been willing to share, but relieved it is over!

Apr 10, 2013 10:29 AM in response to GizLee

Hmm, I'm not finding anything "slow" now, but its all relative. Sure, things are not instant, but knowing what's needed to be done by the software, I'm not finding FCPX "slow". What I did find was that much of the time, the disk speed even with the hybrid drive was acting as the bottle neck for many operations, so I invested in a fast external USB 3 256GB SSD, and now when all the assets and temp project files can work from that, things are significantly quicker.


Of course with an app this complex and with all the different types of media and configurations and tasks expected of it, Milage will vary so its possible you've found something specific that's afflicting you which I'm just not seeing, but you might want to do some work to investigate what's happening when you find something is "slow" as it might not be a "bug", but something specific to your config/files/workflow. The difference with the issue we were all having before was that it was consistent, reproducible and affecting some basic functionality.


Anyhow, good luck getting to the bottom of your issue and I hope I don't come across whatever it is as I'm quite happy with the speed etc across the board with FCPX now.

Final Cut Pro X freezing on top spec new 27" iMac, help!

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