jonuk85
Level 1 (0 points)

Q: Final Cut Pro X freezing on top spec new 27" iMac, help!

I finally received my new 27" iMac today and installed all the latest updates and then the latest versions of FCPX and compressor.

 

Spec of new iMac:

 

27" Late 2012

3.4Ghz Intel i7

8GB RAM (I also added 16GB of third party RAM to the machine to take it up to 24GB RAM but remove this later)

GeForce GTX 680MX 2048MB Graphics card

1.12TB Fusion Drive (1.09TB free)

OS X 10.8.2 Mountain Lion

 

Immediately I noticed performance issues and then it kept freezing whilst running FCPX - the whole OS would freeze resulting in me having to actually turn off the machine and turn it on again. It happened repeatedly so have done all the obvious things but still have the issue.

 

So far I've tried (with no luck):

 

- removing the third party RAM

- restarting the computer, multiple times

- making sure everything is up to date

- removing the FCPX preferences

- doing a PRAM and SMC reset

- fully uninstalling and reinstalling FCPX

- running the short and long Apple Hardware Tests (no problems found)

 

I am working with a large quantity of video files off an 8TB Thunderbolt drive but I've been using FCPX on my old 27" iMac and had no problems with that at all, the spec of that being far less powerful:

 

27" mid 2011

3.4Ghz Intel i7

8GB Ram

Radeon HD 6970M 1024MB

1TB hard drive

 

I'm thinking it could possibly be the graphics card or a software issue?

 

Any help or advice would be great!!!

 

Thanks!

 

Jon

iMac, OS X Mountain Lion (10.8.2)

Posted on Jan 14, 2013 1:51 PM

by Cliff Whitney,Solvedanswer
Cliff Whitney Cliff Whitney
Level 1 (19 points)
Mac OS X
A:

Thank you Apple engineering and anyone else who helped put this to bed.

The upgrade works fine here. Back to work.

Posted on Mar 29, 2013 11:30 AM

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jonuk85

Q: Final Cut Pro X freezing on top spec new 27" iMac, help!

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  • by Dan Thomas (DAGWare),

    Dan Thomas (DAGWare) Dan Thomas (DAGWare) Feb 19, 2013 9:32 AM in response to Hirschkorn
    Level 1 (109 points)
    Feb 19, 2013 9:32 AM in response to Hirschkorn

    Simply importing video doesn't work? That really and truly stinks. Would it make a difference if you converted the source material to ProRes 442 first, using something like Compressor, MPEG StreamClip, or some other converter? That's something you could try. Or not - at some point you just throw up your hands and say "I give up." Probably with some expletives inserted for emphasis.

     

    Dan

  • by Hirschkorn,

    Hirschkorn Hirschkorn Feb 19, 2013 9:39 AM in response to Dan Thomas (DAGWare)
    Level 1 (0 points)
    Feb 19, 2013 9:39 AM in response to Dan Thomas (DAGWare)

    FCPX was converting the material to ProRes442, but... The great thing about it all was that, after I realized that it's stuck and FCPX became unresponsive, I thought "well, at least the machine didn't froze".

     

    I was wrong. I tried force quitting FCPX, only to have the Force Quit window freeze. Then I tried force quitting FCPX from the dock when, finally, my iMac gave up and became unresponsive.

     

    I'd ask "can it get any better?!" but I'm kinda afraid of the answer...

  • by Studio Engineer,

    Studio Engineer Studio Engineer Feb 19, 2013 10:08 AM in response to Hirschkorn
    Level 2 (445 points)
    Feb 19, 2013 10:08 AM in response to Hirschkorn

    80 min.in one piece....

     

    I take tha you had enough disk space ;-)

  • by Hirschkorn,

    Hirschkorn Hirschkorn Feb 19, 2013 10:13 AM in response to Studio Engineer
    Level 1 (0 points)
    Feb 19, 2013 10:13 AM in response to Studio Engineer

    Plenty. An external Thunderbolt G-Drive, 7.9 TB out of 8 still empty.

  • by Tom Wolsky,

    Tom Wolsky Tom Wolsky Feb 19, 2013 10:17 AM in response to Hirschkorn
    Level 10 (118,448 points)
    Apple TV
    Feb 19, 2013 10:17 AM in response to Hirschkorn

    This sounds like an unrelated problem, unrelated to the bulk of the problem on this thread. I'd try an Apple Store or service technician. The graphics card isn't used at all when optimizing or importing.

  • by Hirschkorn,

    Hirschkorn Hirschkorn Feb 19, 2013 10:20 AM in response to Tom Wolsky
    Level 1 (0 points)
    Feb 19, 2013 10:20 AM in response to Tom Wolsky

    I'd love to, but Apple offers online live support only for their consumer apps, (iWork, iLife and iBooks Author), and there's no Apple Store where I live. Plus, I've tried the above external HDD on my MBP and it works just fine.

  • by Tom Wolsky,

    Tom Wolsky Tom Wolsky Feb 19, 2013 10:25 AM in response to Hirschkorn
    Level 10 (118,448 points)
    Apple TV
    Feb 19, 2013 10:25 AM in response to Hirschkorn

    I don't think the problem's the hard drive. Apple does have phone support for pro apps, but it's quite pricey, and it really does sound like a machine problem.

  • by Hirschkorn,

    Hirschkorn Hirschkorn Feb 19, 2013 10:33 AM in response to Tom Wolsky
    Level 1 (0 points)
    Feb 19, 2013 10:33 AM in response to Tom Wolsky

    FCPX costs $300 (€240 for me) and phone support would cost $800: http://goo.gl/5o51M Erm... what?!

     

    Are there any tests that I can run myself?

  • by Dan Thomas (DAGWare),

    Dan Thomas (DAGWare) Dan Thomas (DAGWare) Feb 19, 2013 11:38 AM in response to Hirschkorn
    Level 1 (109 points)
    Feb 19, 2013 11:38 AM in response to Hirschkorn

    Well, you could try what I suggested, which is to convert the video to Apple ProRes 422 using a different app, then importing it into FCPX. You may need this link: http://support.apple.com/kb/DL1396. Once you have this installed, you should be able to convert the video using any app that supports Quick Time, like Quick Time 7 Pro, MPEG Streamclip, etc. I've converted video using this method before, and when you import the video into FCPX, all it needs to do is copy (or move) the video file - no conversion required.

     

    Dan

  • by Hirschkorn,

    Hirschkorn Hirschkorn Feb 19, 2013 11:45 AM in response to Dan Thomas (DAGWare)
    Level 1 (0 points)
    Feb 19, 2013 11:45 AM in response to Dan Thomas (DAGWare)

    I ran the Apple Hardware Test: apparently, there's a memory issue. Now I know why I was afraid to ask "can this get any better"... I'll send the machine back to the dealer to fix it.

     

    Dan Thomas & Tom Wolsky - thanks for the advice!

  • by Dan Thomas (DAGWare),

    Dan Thomas (DAGWare) Dan Thomas (DAGWare) Feb 19, 2013 11:49 AM in response to Hirschkorn
    Level 1 (109 points)
    Feb 19, 2013 11:49 AM in response to Hirschkorn

    Yeah, never say famous last words. Sorry about the memory issue -  that really stinks.

     

    Dan

  • by Gaddster,

    Gaddster Gaddster Feb 21, 2013 12:02 AM in response to jonuk85
    Level 1 (5 points)
    Feb 21, 2013 12:02 AM in response to jonuk85

    I got my new 27" i7, 1TB fusion, 680mx (only 8gb ram until another 16gb arrives on monday)

     

    AND ON MY FIRST DAY FCPX CRASHES/FREEZES 3 times

     

    It never crashed on my previous imac 2010 21.5 (with all the same effect plug ins) but it was painfully slow at times.

     

     

    Thing new beast is super fast............ at CRASHING

     

     

    Please Apple Developers, help us out here, this machine has just cost me £2500 and I wanted an easier life

  • by Surf City 1,

    Surf City 1 Surf City 1 Feb 21, 2013 12:06 AM in response to Gaddster
    Level 1 (0 points)
    Feb 21, 2013 12:06 AM in response to Gaddster

    Welcome to the club!

    Gaddster wrote:

     

    I got my new 27" i7, 1TB fusion, 680mx (only 8gb ram until another 16gb arrives on monday)

     

    AND ON MY FIRST DAY FCPX CRASHES/FREEZES 3 times

     

    It never crashed on my previous imac 2010 21.5 (with all the same effect plug ins) but it was painfully slow at times.

     

     

    Thing new beast is super fast............ at CRASHING

     

     

    Please Apple Developers, help us out here, this machine has just cost me £2500 and I wanted an easier life

  • by Gaddster,

    Gaddster Gaddster Feb 21, 2013 1:16 AM in response to jonuk85
    Level 1 (5 points)
    Feb 21, 2013 1:16 AM in response to jonuk85

    When I go to my local apple store, I noticed they are still using FCPX version 10.0.6 on their machines, I wonder if they have been told NOT to use 10.0.7 becuase of this problem??

  • by ClioPad,

    ClioPad ClioPad Feb 21, 2013 2:58 PM in response to Surf City 1
    Level 1 (0 points)
    Feb 21, 2013 2:58 PM in response to Surf City 1

    Just wrote in another thread on this site, before I found this one.

    Anyway, same problem, almost the same set up on my computer.

     

    Here is a copy of my previous post:

    ------

    Just got my new iMac.

     

    Specs:

    3,4 GHz Quad-Core Intel Core i7, Turbo Boost 3,9 GHz

    16 GB 1600 MHz DDR3 SDRAM - 2 x 8 GB

    3 TB Fusion Drive
    NVIDIA GeForce GTX 680MX med 2 GB GDDR5

     

    CLEAN install.

     

    Downloaded the 30 day trail of FCPX.

     

    It freezes ALL the time, trying to edit a 6 minute long GoPro file.

    Well, if it's not working better than this I will stick to Premiere Elements, better than a constant feeze and a power button reset every 2-5 minutes.

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