jonuk85
Level 1 (0 points)

Q: Final Cut Pro X freezing on top spec new 27" iMac, help!

I finally received my new 27" iMac today and installed all the latest updates and then the latest versions of FCPX and compressor.

 

Spec of new iMac:

 

27" Late 2012

3.4Ghz Intel i7

8GB RAM (I also added 16GB of third party RAM to the machine to take it up to 24GB RAM but remove this later)

GeForce GTX 680MX 2048MB Graphics card

1.12TB Fusion Drive (1.09TB free)

OS X 10.8.2 Mountain Lion

 

Immediately I noticed performance issues and then it kept freezing whilst running FCPX - the whole OS would freeze resulting in me having to actually turn off the machine and turn it on again. It happened repeatedly so have done all the obvious things but still have the issue.

 

So far I've tried (with no luck):

 

- removing the third party RAM

- restarting the computer, multiple times

- making sure everything is up to date

- removing the FCPX preferences

- doing a PRAM and SMC reset

- fully uninstalling and reinstalling FCPX

- running the short and long Apple Hardware Tests (no problems found)

 

I am working with a large quantity of video files off an 8TB Thunderbolt drive but I've been using FCPX on my old 27" iMac and had no problems with that at all, the spec of that being far less powerful:

 

27" mid 2011

3.4Ghz Intel i7

8GB Ram

Radeon HD 6970M 1024MB

1TB hard drive

 

I'm thinking it could possibly be the graphics card or a software issue?

 

Any help or advice would be great!!!

 

Thanks!

 

Jon

iMac, OS X Mountain Lion (10.8.2)

Posted on Jan 14, 2013 1:51 PM

by Cliff Whitney,Solvedanswer
Cliff Whitney Cliff Whitney
Level 1 (19 points)
Mac OS X
A:

Thank you Apple engineering and anyone else who helped put this to bed.

The upgrade works fine here. Back to work.

Posted on Mar 29, 2013 11:30 AM

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jonuk85

Q: Final Cut Pro X freezing on top spec new 27" iMac, help!

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  • by Larry Byrd,

    Larry Byrd Larry Byrd Mar 15, 2013 6:37 PM in response to Joseph Tame
    Level 1 (5 points)
    Mar 15, 2013 6:37 PM in response to Joseph Tame

    I wish I could say that 10.8.3 cured my FCP problems, but the short answer is it has not.  After updating to 10.8.3 on my new iMac with 680MX, I tried the two acid tests: inserting "Pixie Dust" and "Far Far Away" titles. After starting out OK, each of these lead to a system freeze of about 1-2 minutes (not a crash).  Even after rendering, I notice the skimmer moves jerkily over these titles, though playback is smooth.  At the time of the freezes, my system log has several notations: *** OpenGL error 0x0506 (invalid framebuffer operation) in function "GL_CHECK_CURRENT_ERROR" as well as: "Sandbox: sandboxd(8747) deny mach-lookup com.apple.coresymbolication", etc.  I'm not sure what all this means, except that all is not yet well with FCP X on my iMac.  I would really like to hear of others' experience after 10.8.3 update.

     

    LB

  • by Peppy T,

    Peppy T Peppy T Mar 15, 2013 6:56 PM in response to Larry Byrd
    Level 1 (8 points)
    Mar 15, 2013 6:56 PM in response to Larry Byrd

    I have installed 10.8.3 and tested FCP X 10.0.7 on my 3,4 GHz Quad-Core Intel Core i7 iMac with the NVIDIA GeForce GTX 680MX. I've completed a 1-hour, title intensive, program with no significant issues since receiving my iMac several weeks ago.

     

    The following are results of applying each title (length 5 seconds each) to a 1080 30p timleline.

    default title: 03 secs to render / no other system or app performance issues

    Boogie Lights: 05 secs to render / no other system or app performance issues

    Ornate: 04 seconds / no other system or app performance issues

    Far Far Away (a render hog) :31 secs to render / no other system or app performance issues

    Pixie Dust: 3min 27secs to render / complete system freeze at 46% for :45 secs and a complete system freeze at 94% for 1min 15secs.

    Without the system freezes it might have only taken 1min 30secs for Pixie Dust to render - which is a very, very long time. The system freezes that occured before 10.8.3 included the cursor freezing and there seemed there was no recovery, even after an hour, apart from a hard restart. Since 10.8.3 the system freezes but the cursor still functions normally. Also, as I indicated above, the system recovers if you are patient and give it a couple of minutes - for a 5 second Pixie Dust title.

     

    This is an improvement for me but I was hoping for more. The 10.8.3 update doesn't mention GPU improvements although that was part of the developer focus in the pre-release versions.

  • by Cliff Whitney,

    Cliff Whitney Cliff Whitney Mar 15, 2013 7:45 PM in response to Larry Byrd
    Level 1 (19 points)
    Mac OS X
    Mar 15, 2013 7:45 PM in response to Larry Byrd

    Same here, I updated to 8.3 and the only good thing is, it doesn't lock up completely so I have to restart.

    It still studders and stops when rendering and is sloooow. I just don't have time for this. I've gone back to my old G5 and FCP 5.04. At least it works. It's been three months now and all we have is a band aid.

  • by matamatario,

    matamatario matamatario Mar 16, 2013 3:34 AM in response to iTeppy
    Level 1 (0 points)
    Mar 16, 2013 3:34 AM in response to iTeppy

    Ciao iTeppy!

    Yes I'm Italian end you can help me!

    How can we get in touch without creating problems in this thred?

    Where can I write you?

    GRAZIE

  • by iTeppy,

    iTeppy iTeppy Mar 16, 2013 3:55 AM in response to matamatario
    Level 1 (0 points)
    Mar 16, 2013 3:55 AM in response to matamatario

    I want to understand better the problem and the solution you are training to do. I think that if we talk a little in italian is better to understand for us. But on this forum I can't contact you privatly...

  • by matamatario,

    matamatario matamatario Mar 16, 2013 3:59 AM in response to jonuk85
    Level 1 (0 points)
    Mar 16, 2013 3:59 AM in response to jonuk85

    None of you after you have installed the 10.8.3 has also installed new drivers for the video card upgraded to the new iOS 10.8.3?

    This is the link

      http://www.nvidia.com/object/macosx-cuda-5.0.45-driver.html

    Perhaps even more improves the stability

    If you have, tell us your impressions?

  • by matamatario,

    matamatario matamatario Mar 16, 2013 4:01 AM in response to iTeppy
    Level 1 (0 points)
    Mar 16, 2013 4:01 AM in response to iTeppy

    How can we do?

  • by Cliff Whitney,

    Cliff Whitney Cliff Whitney Mar 18, 2013 4:21 PM in response to matamatario
    Level 1 (19 points)
    Mac OS X
    Mar 18, 2013 4:21 PM in response to matamatario

    Does FCPX even use the Nvidia CUDA attrabutes?

  • by Hirschkorn,

    Hirschkorn Hirschkorn Mar 18, 2013 4:23 PM in response to Cliff Whitney
    Level 1 (0 points)
    Mar 18, 2013 4:23 PM in response to Cliff Whitney

    No. FCPX & Motion use OpenGL.

  • by Cliff Whitney,

    Cliff Whitney Cliff Whitney Mar 19, 2013 5:43 AM in response to Hirschkorn
    Level 1 (19 points)
    Mac OS X
    Mar 19, 2013 5:43 AM in response to Hirschkorn

    Thanks Hirschkorn, I just wanted that to be clear.

    I hope they are still working on this problem.

  • by Hirschkorn,

    Hirschkorn Hirschkorn Mar 19, 2013 5:57 AM in response to Cliff Whitney
    Level 1 (0 points)
    Mar 19, 2013 5:57 AM in response to Cliff Whitney

    They really are

  • by matamatario,

    matamatario matamatario Mar 19, 2013 7:19 AM in response to jonuk85
    Level 1 (0 points)
    Mar 19, 2013 7:19 AM in response to jonuk85

    Hello guys, anyone of you have installed the update to 10.8.3?

     

     

    For Joseph Tame ... At Apple as they took the reply that FCPX still freezes?

    They did not release anything?

     

    mario

  • by yweski,

    yweski yweski Mar 19, 2013 10:31 AM in response to jonuk85
    Level 1 (0 points)
    Mar 19, 2013 10:31 AM in response to jonuk85

    I did update mine to 10.8.3 and no problem so far.  Of course I would not dare to use Pixie Dust .

  • by Hirschkorn,

    Hirschkorn Hirschkorn Mar 19, 2013 10:35 AM in response to yweski
    Level 1 (0 points)
    Mar 19, 2013 10:35 AM in response to yweski

    Even if you'd use it, it won't crash - it will just freeze from time to time and will take a long (4-5x) time to render. Anyway... fix coming soon

  • by matamatario,

    matamatario matamatario Mar 19, 2013 10:46 AM in response to jonuk85
    Level 1 (0 points)
    Mar 19, 2013 10:46 AM in response to jonuk85

    we hope the fix comes soon guys!

    Now even I upgrade to 10.8.3 because under present conditions it is impossible to work with.

    Any use of title, iMac freezes as he tries to render

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