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Final Cut Pro X freezing on top spec new 27" iMac, help!

42179 Views 489 Replies Latest reply: Sep 22, 2013 6:20 AM by Tom Wolsky RSS Branched to a new discussion.
  • INVIDIO Level 1 Level 1 (0 points)

    I too have the same problem:

    https://discussions.apple.com/thread/4656847

    My new iMac with FCPX crashes when rendering complex templates and crashes when exporting with Motion 5

     

     

    Using Motion 5.0.6 and Final Cut Pro X 10.0.7 on New iMac (December 2012)  Mountain Lion,

    Intel Core i7 quad-core a 3,4GHz, Turbo Boost fino a 3,9GHz

    32GB di SDRAM DDR3 a 1600MHz - 4 x 8GB

    Fusion Drive da 3TB

    NVIDIA GeForce GTX 680MX 2GB GDDR5

    During the rendering of complex FCPX mac crashes and I have to force a restart.

    I also happens when I try to export movies with Motion 5.

    Does anyone have the same problem with my new iMac?

    iMac, OS X Mountain Lion (10.8.2)

  • le500 Calculating status...

    Well I have no choice then to report my own identical situation given that reading all the comments Apple has still not resolved the issue.

     

    Recieved my NEW iMac 27" first week of January 2013 and had no issues whatsoever. I worked perfectly, until this morning I had to render a video from FCPX that I had not used since I received my NEW iMac 27".

     

    Result, the machin freezes after a few minutes. Tried rebooting several times also, tried rebooting as different user. Tried rebooting and only starting FCPX to export the file...NOTHING works. Same problem as what all the user in this forum are having. Tried calling AppleCare but I am in Spain and these guys are closed till Monday here. I couldn't believe my ears hearing that from the automated response.

     

    My machine:

    OSX 10.8.2

    27"

    32gb 1600 Mhz DDR3

    3.4 GHz Intel Core i7

    NVIDIA GeForce GTX 680MX 2048MB

    Hard Drive 750GB SSD

    Connected to WD Thunderbolt DUO discs, two of them 6GB each

     

    Most expensive top of the line equiped NEW iMac they make, and I can't export an old project FCPX project. The machine freezes on every attempt.

     

    I am now rendering it using my MacBook pro and it's working like a charme, as it always has.

     

    APPLE THIS IS URGENT AND IMPORTANT YOU RESOLVE THIS. 4329€ spent not counting the cost of FCPX and I can't use my NEW iMac to export a darn file!!!!!!

  • Surf City 1 Calculating status...

    le500 wrote:

     

     

    APPLE THIS IS URGENT AND IMPORTANT YOU RESOLVE THIS. 4329€ spent not counting the cost of FCPX and I can't use my NEW iMac to export a darn file!!!!!!

     

    I just filled out the feedback form, and for me too, this is urgent. I've invested a huge amount of $$ into this including classes, new computer, new external hard drive, etc, etc.

     

    I hope the issue is resolved quickly!

  • le500 Level 1 Level 1 (0 points)

    I have a phone apointment with Applecare on Monday aftertoon 14:30hrs Spain, Madrid Time Zone. Will report back here as to what I am told.

  • KevinDavidson Calculating status...

    I too have a brand new iMac 27" equipped to the max and have had no issues with it until I installed FCPX.  Same issues as everyone else is having with the the iMac freezing and having to turn off the computer and restart it.  Honestly, a lot of what I've read in the pages of responses in this forum are over my head.  I'm not a computer genius but I'm no dummy either.  I've been using Apple products for 5 years and after having invested a lot of money into this machine and software, it truly is a most aggrevating and frustrating thing - especially when my hope was to use FCPX and the iMac to start my amateur video editing business on the side. 

     

    Is there no one with simple advice as to who to speak with or what to do next?  There are so many opinions and so much computer jargon being tossed back and forth on here that is seems to be too complex of an issue for anyone to distinctly give a real answer.  

     

    This just seems too big of a problem for Apple to ignore yet here we all are stuck with a product that does not deliver and no hope of an answer in sight.

  • le500 Level 1 Level 1 (0 points)

    My advice is to speak to Applecare and as I will do on Monday refer them back to this thread. It obviously is related to FCPX and it's inability to render files under the new specifications of very recent hardware changes made by Apple to this new machine. I was able to render the file as usual using my MacBook Pro and contrary to other users who believe they have an issue because of title rendering changes they made, my case is simple enough. I have not used FCPX on the new iMac since I started using Premier Pro CS6 and After Effects to work on my videos creations. But today I needed to export an old project that I had made using FCPX back in December and that's when I found the problem. An old project, no changes made to it, and last time I rendered the project was with FCPX and my MacBookPro. Now then I try to do it with the iMac, bang it freezes and the only way out is a cold reboot.

     

    No need to try any fancy complicated hardware or software troubleshooting, as it would be a waste of time. Apple needs to make a fix and quick. Most likely FCPX will need aome update to make it compatible to our new hardware, whether it be the NVIDIA, card, or new processors used in this new version of the iMac or anything else they changed, Apple needs to make this work....and it's urgent.

  • INVIDIO Level 1 Level 1 (0 points)

    right, it also happens with Motion 5

  • DjangoDE Calculating status...

    I just received this mail from Apple Support (or is it FCPX support) after using feedback yesterday.

    So I think Apple is indeed working on this issue at the moment.

     

    Now I'll send them my crash log...

     

     

     

    Hi,

     

    This is Noah from Apple. We recently received your feedback regarding Final Cut Pro X. You mentioned Final Cut Pro X crashing with new 2012 iMac. If you're open to it, we'd really appreciate your assistance in diagnosing the issue.

     

     

    Can you please send me your crash reports? Here's how: In order to obtain a Crash Log, you will need to open the Console application. Console is located in the Utilities folder which is inside your Applications folder.

     

    When you open Console, you will see a list in the left-hand section of the Console window. Choose Files > ~/Library/Logs > Crash Reporter > Final Cut Pro. Click on the most recent crashes. Then, click on the File menu and choose "Save As...." Save that file to your desktop or somewhere handy in order to attach it to your reply email.

     

    PastedGraphic-7.png

     

    Best,
    Noah

  • mdc3000 Calculating status...

    I just came into this thread because I also have a top spec'd 2012 imac, with the 2gb video card, which is constantly crashing whenver I try to export in final cut pro x - I bought this machine to be used mainly for video editing, so this is a real concern.  I haven't been so frustrated with something in my entire life - I spent $2500 to avoid any issues with my editing software, not have new problems pop up because of the hardware!  Argh.

  • Tom Wolsky Level 10 Level 10 (104,615 points)

    Which video card?

  • mdc3000 Level 1 Level 1 (0 points)

    NVIDIA GeForce GTX 680MX 2048 MB

     

    filled out that form with info of my issue, hope they can bring out a fix asap!

  • VSKiwi Calculating status...

    Hi I have just purchased the same 3.4 High end I Mac and Final Cut Pro x.

    16 Gig Ram

    3 TB fusion drive and the GTX 680MX Graphics card. Doesnt arrive for 3 weeks, but will be annoyed and posting here if the prob is not sorted ASAP

    What a hassle

    I have many apple products and am certain they will sort it, but if this IMAC was your living, it would be more than a hassle

  • Hirschkorn Level 1 Level 1 (0 points)

    Same here: ordered the new maxed-out iMac (more than) 5 weeks ago and still waiting for it; it will be used for heavy video-editing. Now that I've seen this topic, I'm biting my nails...

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