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unmountable external hard drive

I have a Hitachi 1TB external drive that suddenly is unmountable - disk utility says that it's fine, repair disk says it's fine, but it won't mount - any ideas? The files are extremely important (aren't they always???) and I really need to get it fixed! Would greatly appreciate your ideas/help!


my apologies - i'm running lion 10.7.5 on both a macbook pro and imac - the hitachi was "stripped" to only run on a mac, as it was having problems originally going back and forth between platforms - it is connected through usb and is powered with a cord of its own - it is plugged in directly to the outlet and there's no hub for the usb...


thanks again...

jeremy


Message was edited by: lenz

Posted on Jan 14, 2013 3:36 PM

Reply
10 replies

Jan 14, 2013 5:40 PM in response to Csound1

no error message - verify disk says that it's okay and repair disk says that it's okay - the mount button is showing (not grayed out), but it says that i have to run first aid first - which i have done continuously - i'm sorry, not exactly sure if it's hub powered - the usb is plugged directly in to the mac and the drive is plugged directly in to an outlet for power... i have restarted many times and still nothing, unfortunately...


thank you very much for your time and attempts at this!

Jun 28, 2013 12:42 AM in response to lenz

I have this problem too with my Western Digital 1TB My Passport for Mac.


Downloaded Card Data Recovery - did not work. The software self terminated itself when the problematic WD is connected. Starts up fine when the WD is not connected by USB.


Then I downloaded Remo Recovery. Starts up fine, scans fine and appears to save the files but ALL the files 'saved' are unreadable.


Finally, downloaded Stellar Phoenix in a last ditch attempt to recover my precious video files. Starts fine, saves fine BUT it cannot save files above 200MB because the WD stops working every 10 minutes.So, did not solve my problem totally because I have so many files above 200MB.


And yes, I PAID for all the software above. And the first two software are reluctant to refund me my money until their development team can ascertain whether it's a software bug, over online web conference. And because of the time differences, I can never get online with them. So, all my money gone.


Until one day I opened Activity Monitor and noticed this 'fsck_hfs' starting up everytime I connected the problematic WD My Passport for Mac.


So, tried to Force Quit 'fsck_hfs' and VOILA!


A dialogue box popped up and says that the Passport for Mac cannot be repaired and that I can move and copy files from it but not save to it.


PHEW!!


At least I can access the files and save them to my Seagate 1TB although now I am having a problem opening FCP X project files rescued from the WD.


😠

unmountable external hard drive

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