my iphone is on but the screen is on, what do i do?

My Iphone screen is black but i can hear it vibrate and make noise.. what can i do? i have already tried holding the home and lock buttons for more than 10 seconds!

Posted on Jan 14, 2013 3:36 PM

Reply
1 reply

Jan 14, 2013 3:41 PM in response to Savhughes

Standard troubleshooting...


Try a reset by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.


If still a problem restore with your backup.


If still a problem restore as new, i.e. without your backup. See how it runs with nothing synced to it.


If still a problem, it's likely a hardware issue.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

my iphone is on but the screen is on, what do i do?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.