HT203384: iCloud: Troubleshooting the Find My iPhone app

Learn about iCloud: Troubleshooting the Find My iPhone app
BuckheadApple
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Q: I just downloaded this app to iTunes on my PC.  it synced with my iPad immediately, but the only device I can see is my iPhone.  Why can't i see my iPad, or 2 iTouches?

I just downloaded this app to iTunes on my PC.  it synced with my iPad immediately, but the only device I can see is my iPhone.  Why can't i see my iPad, or 2 iTouches?

iPod touch (4th generation), iOS 6.0.1

Posted on Jan 14, 2013 4:52 PM

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BuckheadApple

Q: I just downloaded this app to iTunes on my PC.  it synced with my iPad immediately, but the only device I can see is my iPhon ... more

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Jan 14, 2013 5:29 PM in response to BuckheadApple
    Level 10 (104,521 points)
    Apple TV
    Jan 14, 2013 5:29 PM in response to BuckheadApple

    Welcome to the Apple Community.

     

    Are the other devices logged into iCloud (same account), have find my phone enabled and are connected to a network.

  • by BuckheadApple,

    BuckheadApple BuckheadApple Jan 14, 2013 6:30 PM in response to BuckheadApple
    Level 1 (0 points)
    Jan 14, 2013 6:30 PM in response to BuckheadApple

    Largely, no. . . . I have 4 devices: iPhone, iPad, iTouch (2)

    The iPad and iTouch sync'd wirelessly and now have the app.

    The iPhone is NOT set to sync wirelessly, so it does not have the app installed yet.

    Even with these conditions, the iPad and iTouch can locate the iPhone.

    The iPhone is the only device that appears on the list of devices.

    Why don't the two deviced with the app installed appear on the list, when the one device that does NOT have the app installed does appear?

    (What I am actually trying to do is find the other iTouch.)

    And that you for your response.  I appreciate your assistance.

  • by Dartiesdad,

    Dartiesdad Dartiesdad Jan 14, 2013 7:09 PM in response to BuckheadApple
    Level 4 (1,096 points)
    Jan 14, 2013 7:09 PM in response to BuckheadApple

    Also, I think they all need to be on the same apple Id.  How are they registered with Apple?  Might you have 2 Apple iD's?

  • by BuckheadApple,

    BuckheadApple BuckheadApple Jan 15, 2013 5:05 AM in response to Dartiesdad
    Level 1 (0 points)
    Jan 15, 2013 5:05 AM in response to Dartiesdad

    Yes, they are all undery my ID.

     

    I think I may have the answer???  I bet the location services must be turned on for Find to work, right?  Otherwise the device doesn't know where it is.  Is that the answer to my original question?

  • by Dartiesdad,

    Dartiesdad Dartiesdad Jan 15, 2013 5:09 AM in response to BuckheadApple
    Level 4 (1,096 points)
    Jan 15, 2013 5:09 AM in response to BuckheadApple

    Yes...and it has to be for that App specifically

     

    Tap Settings

    Tap Privacy

    Tap Loaction services

    Tap Find My Phone =On