10 Replies Latest reply: Jan 15, 2013 4:22 PM by Medachod
Medachod Level 1 Level 1 (0 points)

So I am trying to sync my iPod Touch 5G with iTunes and I can't do that. When I first connected my new iPod Touch to my Windows 7 (64-bit) laptop, it said it was an "Unknown Device" and installed "drivers" for it. Then it told me to restart and I did that. Though after I did that it didn't help at all and my iPod didn't start charging as it usually does followed by iTunes opening up. Rather, upon reconnecting it again, it just made the "dada" sound you hear, then nothing else happened. The iPod didn't start charging, iTunes didn't open up; nothing. I tried stopping and starting up the Apple Mobile Device service, I couldn't find it in Device Manager at all; neither as a camera or an Apple Mobile Device. I really need some help with this. My laptop easily synced my 4G just fine when I used to own one, though it can't even recognize the 5G at all other than the "dada" sound that plays when I connect or disconnect it. I really need a more solid solution for this problem now; not "go look at the Apple suggestions" because I already tried them.


iPod touch, iOS 6.0.2, (5th generation)
  • 1. Re: iPod Touch 5G "Unknown Device" Issue
    lllaass Level 10 Level 10 (142,085 points)
  • 2. Re: iPod Touch 5G "Unknown Device" Issue
    Medachod Level 1 Level 1 (0 points)

    Yes, my good sir; I do have iTunes version 11 on my computer. I had the older verison before, and updating iTunes didn't solve my problem. And also, it doesn't show up in Device Manager; so the problem may not persist on iTunes itself. I need to figure out a way to install some drivers so that Apple Mobile Device can be recognized again in Device Manager as that will make iTunes recognize my iPod Touch in it's devices list.

  • 3. Re: iPod Touch 5G "Unknown Device" Issue
    lllaass Level 10 Level 10 (142,085 points)

    Try another cable. Some 5G iPods were shipped with defective Ligntning cables. Apple will replace it if defective.

  • 4. Re: iPod Touch 5G "Unknown Device" Issue
    Medachod Level 1 Level 1 (0 points)

    The cable was recognized by my computer. And it works when I plug it into a wall adapter that can charge the iPod if a USB cable is connected to it. So the cable isn't the problem either. Also, I mentioned before that Windows made the "dada" sound that signals when a device was connected so it is still sort of recognized, though not in a visible way aside from the sound. So the final solution may have to be to find some iPod Touch 5G drivers since Windows 7 failed to install the right ones (though it did install the right ones for my 4G at the time). So if you know where I could download a file that could install them onto my computer, then maybe this solution can be resolved.

  • 5. Re: iPod Touch 5G "Unknown Device" Issue
    lllaass Level 10 Level 10 (142,085 points)

    There are no special drivers for the 5G. I still think it is the cable. Different conductors are used for charging and for syncing. The Lightning cable alos has active components, it is not just wire like the 30-pin cable.

    Lightning cable's authentication chip found to offer "just enough" security

  • 6. Re: iPod Touch 5G "Unknown Device" Issue
    Medachod Level 1 Level 1 (0 points)

    Well, it's the last choice I got. Otherwise, with my calery, I will have to wait two years before I can even add music to my iPod Touch. I can barely afford a new laptop as it is and the one I have now has a broken screen; with the only way of actually functioning properly as a computer is when I connect it to my external monitor. But yeah, I will try and find another cable. Though if it doesn't work, I am going to file a complaint to Apple as I have tried just about everything I can to get it to sync with Windows 7 (64-bit). Basically, if it doesn't show up in Device Manager, there is no hope for me getting it to sync with iTunes.

  • 7. Re: iPod Touch 5G "Unknown Device" Issue
    Medachod Level 1 Level 1 (0 points)

    Okay, so I tried another cable.....and it didn't work. So I guess I have the right to file a complaint as to why my iPod isn't syncing with my Windows 7 (64-bit) Compaq laptop. And upon trying the cable on my sister's laptop, it worked just fine when syncing to it; so the problem isn't even in the cable itself. Apple just doesn't support Compaq laptops maybe. But yeah, I tried everything; now it's time to file a real, legitimate complaint. Thanks for trying to help me, Administrator; but now this problem has escalaed far enough and I have to bring it up to Apple.

  • 8. Re: iPod Touch 5G "Unknown Device" Issue
    lllaass Level 10 Level 10 (142,085 points)

    Sounds like a computer problem. Maybe this previous discussion will help:

    Windows 7 blocks my iPod Touch: Apple Support Communities

  • 9. Re: iPod Touch 5G "Unknown Device" Issue
    Medachod Level 1 Level 1 (0 points)

    Okay, I tried one final theory; and I think I may be on the way to fixing this issue. I opened Device Manager, and connected my iPod to the laptop. Device Manager then refreshed itself, and It just now showed up under "Other Devices>iPod" with an icon that has a question mark on it to the left. Here is a picture to avoid some confusion

     

    http://imgh.us/iPod_Identification.jpg

     

    The options it gives me upon right-clicking are Update Driver Software, Unintstall, Disable, Scan for hardware changes and Properties. Do you have a solution for this?

  • 10. Re: iPod Touch 5G "Unknown Device" Issue
    Medachod Level 1 Level 1 (0 points)

    Solution: I uninstalled it from Device Manager and reinstalled it after plugging it back in. Windows recognized it and installed the right drivers this time and it just started charging and iTunes immediately recognized it. This problem is officially solved.