Skip navigation

Won't backup

616 Views 6 Replies Latest reply: Oct 31, 2013 10:00 AM by Stephen Bloch RSS
teresa1116 Calculating status...
Currently Being Moderated
Jan 14, 2013 4:08 PM

My iPod wont backup?

iPod touch, iOS 6.0.1
  • lllaass Level 10 Level 10 (135,325 points)
  • Stephen Bloch Calculating status...
    Currently Being Moderated
    Oct 31, 2013 6:06 AM (in response to lllaass)

    I'm not getting any of the error messages described in the troubleshooting article, because I can't even get that far: the "Devices->Backup" menu selection is disabled.

  • lllaass Level 10 Level 10 (135,325 points)
    Currently Being Moderated
    Oct 31, 2013 6:09 AM (in response to Stephen Bloch)

    Does the iPod appear in iTunes?

  • Stephen Bloch Level 1 Level 1 (70 points)
    Currently Being Moderated
    Oct 31, 2013 7:38 AM (in response to lllaass)

    It did at the time I posted the previous message; I could see a list of tracks (4000-odd of them), and they all looked reasonable.  The "File->Devices" menu offered four options ("Transfer Purchases", "Sync", "Back up", and "Restore from backup"), but only the Sync option was enabled.

     

    Unfortunately, something happened in the past hour, and the iPod no longer even boots properly (I get a very dim apple logo that stays forever).  So now I have a different problem :-)

  • lllaass Level 10 Level 10 (135,325 points)
    Currently Being Moderated
    Oct 31, 2013 8:34 AM (in response to Stephen Bloch)

    The two symptons may be related.

    Try:

    - iOS: Not responding or does not turn on

    - Also try DFU mode after try recovery mode

    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.

    - Try on another computer                            

    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

    Apple Retail Store - Genius Bar                                     

  • Stephen Bloch Level 1 Level 1 (70 points)
    Currently Being Moderated
    Oct 31, 2013 10:00 AM (in response to lllaass)

    Actually, it's an old classic iPod; it doesn't have a "DFU mode" AFAICT but it has "disk mode".  If I'd known about "disk mode" a few hours earlier, I would have just mounted it as a disk drive and copied the files manually.  But in the process of trying to back it up, I seem to have triggered some kind of hard disk problem.  I've put it into disk mode successfully (and the screen lights up with a message saying "Disk Mode", so at least I know the screen works), but the computer says it's a corrupted disk.

     

    I agree, at this point it's almost certainly a hardware problem (although it worked fine at 11:00 last night!) and I'll need to take it to the Genius Bar.  Thanks for the suggestions.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.