Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Won't backup

My iPod wont backup?

iPod touch, iOS 6.0.1

Posted on Jan 14, 2013 4:08 PM

Reply
6 replies

Oct 31, 2013 7:38 AM in response to lllaass

It did at the time I posted the previous message; I could see a list of tracks (4000-odd of them), and they all looked reasonable. The "File->Devices" menu offered four options ("Transfer Purchases", "Sync", "Back up", and "Restore from backup"), but only the Sync option was enabled.


Unfortunately, something happened in the past hour, and the iPod no longer even boots properly (I get a very dim apple logo that stays forever). So now I have a different problem :-)

Oct 31, 2013 8:34 AM in response to Stephen Bloch

The two symptons may be related.

Try:

- iOS: Not responding or does not turn on

- Also try DFU mode after try recovery mode

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.

- Try on another computer

- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

Apple Retail Store - Genius Bar

Oct 31, 2013 10:00 AM in response to lllaass

Actually, it's an old classic iPod; it doesn't have a "DFU mode" AFAICT but it has "disk mode". If I'd known about "disk mode" a few hours earlier, I would have just mounted it as a disk drive and copied the files manually. But in the process of trying to back it up, I seem to have triggered some kind of hard disk problem. I've put it into disk mode successfully (and the screen lights up with a message saying "Disk Mode", so at least I know the screen works), but the computer says it's a corrupted disk.


I agree, at this point it's almost certainly a hardware problem (although it worked fine at 11:00 last night!) and I'll need to take it to the Genius Bar. Thanks for the suggestions.

Won't backup

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.