1 Reply Latest reply: Jan 14, 2013 8:35 PM by Bob Timmons
ahmad.mutawa Level 1 Level 1 (0 points)

I have an AirPort Express (802.11a/b/g) that is configured to work with a TimeCapsule. For almost two years everything works fine, and the AirPort Express is configured to extend the range of my WiFi signal that the TimeCapsule is spreading.


Yesterday, I noticed that I was unable to join the WiFi using the AirPort Express. I checked the light, it was amber.


I unplugged the AirPort express, and re-plugged it in to restart it. Again no green light. Only amber.


So I decided to hard reset it. I pressed the reset button for as long as 10 seconds, and let it go when I noticed the amber light is flashing.


When I let go of the reset button, I noticed that the light alternates between amber and green. It lights amber for about a minute, then green for 2 seconds, then back to amber for another minute, and so on.


After that, I opened AirPort Utility on my iMac and MacBook Pro and waited for the AirPort Express to show up. But it never was detected.


I treid to reset it again within a closer range of the DSL router and the TimeCapsule. Same problem.


I checked the Apple AirPort Express Support, all that I was able to find is:



Status lightDescription
Alternating amber/greenWhen multiple Wi-Fi base stations are available during setup, you can trigger this behavior by using the Identify feature in AirPort Utility


I checked AirPort Utility, but there is no (Identify feature) in any menu item.


I even unplugged the AirPort Express for 4 hours and tried again, hard reseting again, unplugged my wireless phones, but that did not make the AirPort Express show up in the AirPort Utility.


I am using AirPort Utility 5.6 on Mac OS X Lion



AirPort Express, Mac OS X (10.7.5)
  • Bob Timmons Level 10 Level 10 (91,840 points)

    I checked AirPort Utility, but there is no (Identify feature) in any menu item.


    Screen Shot 2013-01-14 at 10.24.35 PM.png




    Unfortunately, the symptoms that you are describing likely indicate that you may have a defective AirPort Express.


    As a last resort, try a Factory Default Reset as follows:


    Power off the Express for a few minutes

    Hold in the reset button first and continue to hold it in for another 9-10 seconds while you simultaneously plug the Express back in to power

    Release the reset button after the hold period


    If the Express is operating normally, you will see a solid amber light for about 30 seconds, then the light will begin to slowly blink amber, indicating that the Express has been reset and is operating normally.


    If you see an alternating green/amber light at this point, and you have tried the Factory Default Reset a few times, the Express is defective and will need to be replaced.