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Q: could not sign in to iMessage

Somehow I can't use Message on my macbook. When I check the account of iMessage, error message comes up:

" could not sign in to iMessage

the server encountered an error processing registration. Please retry again later. "

 

But with same account, I have no problme on my iMac.  I tried to remove preference file of iMessage but it didn't help.

Any idea welcome.

 

thanks

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Jan 14, 2013 8:57 PM

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Q: could not sign in to iMessage

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  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Feb 27, 2013 11:40 AM in response to seoultrain75
    Level 9 (72,994 points)
    Applications
    Feb 27, 2013 11:40 AM in response to seoultrain75

    Hi,

     

    The Automatic Date and Time setting is based the Time Zone setting.

     

    As it can be tricky trying to find out what you have deleted from the Keychain I would have though a "restore" of the whole Keychain would have been the way to go.

     

    In Mountain Lion  you would have to go to the Finder > Go Menu > Go to Folder and enter ~/Library/Keychains and then invoke the Time Machine icon to be able to look in the backup version of that folder.

     

     

     

    3Sigcopy2.png
    7:40 PM      Wednesday; February 27, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • by seoultrain75,

    seoultrain75 seoultrain75 Feb 27, 2013 3:57 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Feb 27, 2013 3:57 PM in response to Ralph Johns (UK)

    Thanks Ralph. I tried a specific TM backup of keychain and couldn't get it to work. Ended up just running a full reinstall overnight and this fixed the problem.

     

    Interestingly when I now go back to date and time preferences I AM able to set date and time automatically in the 'Time Zone' tab (previously it said my location could not be determined). So whatever keychain changes I made somehow prevented me from doing this.

     

    Any idea what might have caused this because it could be the answer to many of the other people who are still having problems and have tried everything else like I did. They might have changed to 'auto' in Date and Time and not Time Zone.

     

    You've been helping peope on this issue for ages now...plaudits!

     

    Stu

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Feb 28, 2013 12:25 PM in response to seoultrain75
    Level 9 (72,994 points)
    Applications
    Feb 28, 2013 12:25 PM in response to seoultrain75

    Hi,

     

    I rarely do anything to my Keychain.

    Having said that it will sometimes keep old passwords liked to something when you change passwords and I have deleted the old versions after checking some time later.

     

    It normally crops up when I want to remember a  Yahoo account password or a MSN one and have to  check the Keychain for it.

     

    I would be hard pressed to state what you might have delete in the Keychain to cause issues with the Date and Time settings in System Preferences.

     

    Glad to hear you have found a solution.

     

    3Sigcopy2.png
    8:25 PM      Thursday; February 28, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • by thangbom,

    thangbom thangbom Mar 9, 2013 5:51 PM in response to daeup
    Level 1 (0 points)
    iCloud
    Mar 9, 2013 5:51 PM in response to daeup

    I have tried every fix conceivable and still not able to use imessage with my Apple ID.  I have had this problem for 6 months now and I thought there should be a fix by now.

     

    It just works my ***.

     

    Apple quality is going into the gutter.

     

    I'm dumping my iphone, apple stocks for google.

  • by alyssaamarshall,

    alyssaamarshall alyssaamarshall Mar 19, 2013 9:59 AM in response to toddwest24
    Level 1 (0 points)
    Mar 19, 2013 9:59 AM in response to toddwest24

    I've tried all other suggestions but this one worked!

     

     

    I've been trying to get an answer to this problem for MONTHS.  I upgraded both my iMac and my MacBook Pro to Mountain Lion, and ever since, FaceTime and iMessage stopped working.  I got the "Server encountered an error . . ." So, I called Apple "support" and they claimed they haven't heard of this issue.  I said I find it hard to believe since it's apparently a huge problem for tons of users and is all over the Apple forums.  After spending an hour on the phone with "support", they said they had to pass i on to a senior engineer and they'd call me back within 2 days with an answer.  After waiting a week, I decided to go to the place where I should have gone before, the place where all questions can be answered, even those too advanced for Apple, that place . . . YouTube.

     

    Fixing the time issue didn't work for me, nor did any other solution that has been posted on the boards.  Yet after watching a 1:24 video on YouTube, both FaceTime and iMessage now work for me.

     

    Here's the solution which WILL work.

     

    1. You do need to first make sure your date/time settings are correct and set to adjust automatically.  But doing just this step will not fix the problem.
    2. Open Finder, click on "Go" at the top menu, then select "Go To Folder"
    3. Type in    /etc     and hit enter
    4. You'll see a file called "hosts".  Drag that file to your desktop.
    5. Right click on that file and open with Text Edit
    6. Select all the text in that file, delete it and replace it with the text below, exactly as it is below.  Then save the new hosts file (just exiting will save it). And then drag that new hosts file back into the /etc folder to replace the old one.  After that, your FaceTime and iMessage will work, no thanks to Apple.

     

    ##

    # Host Database

    #

    # localhost is used to configure the loopback interface

    # when the system is booting. Do not change this entry.

    ##

    127.0.0.1 localhost

    255.255.255.255 broadcasthost

    ::1 localhost

    fe80::1%lo0 localhost

     

    Thank you!!!

  • by sucupira,

    sucupira sucupira Mar 24, 2013 7:04 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Mar 24, 2013 7:04 PM in response to Ralph Johns (UK)

    Thanks a Lot!!! "verisign.com"in the host was the problem! Now works fine!!

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Mar 25, 2013 11:59 AM in response to sucupira
    Level 9 (72,994 points)
    Applications
    Mar 25, 2013 11:59 AM in response to sucupira

    Glad it helped.

     

     

    3Sigcopy2.png
    6:59 PM      Monday; March 25, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • by amandapanda ,

    amandapanda amandapanda Apr 24, 2013 12:00 AM in response to toddwest24
    Level 1 (0 points)
    Apr 24, 2013 12:00 AM in response to toddwest24

    .....FINALLY, I can get into my facetime account! THANK YOU!

  • by one50mph,

    one50mph one50mph May 16, 2013 5:59 PM in response to daeup
    Level 1 (0 points)
    May 16, 2013 5:59 PM in response to daeup

    The PRAM reset worked for me

  • by PegFalcon,

    PegFalcon PegFalcon May 27, 2013 8:05 PM in response to Ralph Johns (UK)
    Level 1 (10 points)
    May 27, 2013 8:05 PM in response to Ralph Johns (UK)

    After applying the +CMD+ALT+P+R reset, this solved the exact same problem for me. Thanks!

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) May 28, 2013 11:43 AM in response to PegFalcon
    Level 9 (72,994 points)
    Applications
    May 28, 2013 11:43 AM in response to PegFalcon

    You are welcome.

     

     

    3Sigcopy2.png
    7:42 PM      Tuesday; May 28, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • by albertinaspring,

    albertinaspring albertinaspring Aug 12, 2013 8:13 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Aug 12, 2013 8:13 PM in response to Ralph Johns (UK)

    The PRAM reset as described by Ralph Johns took care of this issue immediately for me. I tried every other single piece of advice I could find on the forums to no avail. Thanks SO much Ralph!

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Aug 13, 2013 10:54 AM in response to albertinaspring
    Level 9 (72,994 points)
    Applications
    Aug 13, 2013 10:54 AM in response to albertinaspring

    You are welcome.

     

     

    3Sigcopy2.png
    6:54 PM      Tuesday; August 13, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • by Paul Manis,

    Paul Manis Paul Manis Aug 30, 2013 2:40 PM in response to daeup
    Level 1 (60 points)
    Aug 30, 2013 2:40 PM in response to daeup

    PRAM.  who'd a thunk it?

  • by CathiW,

    CathiW CathiW Sep 29, 2013 10:07 AM in response to daeup
    Level 1 (0 points)
    Sep 29, 2013 10:07 AM in response to daeup

    Thank God I found this thread... here I was panicking because I'm supposed to be somewhere at 4, and I was lost in computerland on the Internet trying to figure out why I couldn't get my iPhone and MacBook Pro synced to use iMessage... I was so frustrated because I still hadn't gotten it synced, and the fact that I was going to be so late, and then boom here I am.  I changed my time zone (don't know how I didn't notice it was off by 2 hours!) and voila, I was synced... and the best part is I can relax for 2 more hours!!!  THANK YOU RALPH!!!

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