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Email account not working since ML upgrade?

590 Views 11 Replies Latest reply: Jan 18, 2013 7:54 AM by Keebler RSS
Keebler Level 4 Level 4 (2,135 points)
Currently Being Moderated
Jan 15, 2013 4:19 AM

Hi folks,

 

I'm on 10.8.2, just upgraded this week from Lion.

 

One of my email accounts, from Teksavvy, isn't working. I didn't change any settings.  The same account on my iPhone works without issue.

I've verified all the settings with the provider a number of times.  Even retyped the information in.  Nothing works.

 

I tried to create a new account with a 2 at the end to indicate it's a new account, but mail won't let me was it recognizes the account as being the same.  grrr..

 

Thought about deleting the account, but I have a pile of saved emails (important ones..not fluff) which are in different folders and when I went to delete, the message came up that it would delete everything with it so I chickened out  lol

 

I believe this is key:  I ran connection doctor which reported the Teksavvy outgoingserver wouldn't connect. 

 

Deleted that server and created a Teksavvy 2 outgoing server, whammo...it says it connects (it's green) yet the old one still shows up?

 

I exited mail and went back into prefs - accounts and edited servers and the original is still there (along with the new one) ?

 

Tried my other outgoings for 2 other accounts, but still no email.

 

Went back to new Teksavvy 2 and still no go.

 

Went into Keychain access and deleted both instances of smtp teksavvy server.

 

Opened Mail again.  Still no go.

 

Any ideas?

 

Thanks in advance for reading and possibly helping me out. I'm going nuts.

I don't like when things work on one thing (iPhone), but don't on my MacPro. ie. doesn't make sense!  lol

 

Cheers,

Brian

G4MDDdual1.25; G5 dual 2.0; MP06, mp09,mbp06
  • Linc Davis Level 10 Level 10 (107,760 points)
    Currently Being Moderated
    Jan 15, 2013 8:14 AM (in response to Keebler)

    I exited mail and went back into prefs - accounts and edited servers and the original is still there (along with the new one) ?

     

    Did you try to delete the old server?

  • Linc Davis Level 10 Level 10 (107,760 points)
    Currently Being Moderated
    Jan 15, 2013 9:04 AM (in response to Keebler)

    Select the new server as the default to be used for sending messages. You should then be able to delete the old one.

  • Linc Davis Level 10 Level 10 (107,760 points)
    Currently Being Moderated
    Jan 15, 2013 11:08 AM (in response to Keebler)

    Can you send mail now?

  • Linc Davis Level 10 Level 10 (107,760 points)
    Currently Being Moderated
    Jan 15, 2013 7:23 PM (in response to Keebler)

    If you quit and relaunch Mail, does the unwanted server still show in the Connection Doctor window and not show in the SMTP server list? If so, does it show as being in use by any accounts?

  • Linc Davis Level 10 Level 10 (107,760 points)
    Currently Being Moderated
    Jan 16, 2013 7:55 AM (in response to Keebler)

    There's only one SMTP server in that window. The one with the red dot is the POP (incoming mail) server. That's the one with the wrong settings.

     

    Mail: Troubleshooting sending & receiving email messages

  • Snowface Calculating status...
    Currently Being Moderated
    Jan 16, 2013 5:33 PM (in response to Keebler)

    I was having the same or a similar problem running 10.7.5. Since Teksavvy Webmail was working, the issue seemed to be Apple Mail. I saved the mailboxes, deleted the Teksavvy account from Mail, deleted related POP and smtp passwords for that account from Keychain, created a new account in Mail following the instructions on http://teksavvy.com/en/support/product/internet [do not let Mail do an auto setup, but manually follow the instructions], and imported the mailboxes. It worked. Why things just up and went wrong to begin with, I've no idea, but it is working again.

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