I purchased the Airport Extreme. Is there an Apple phone number I can call to help me install it? I have run into a problem. This is not my first router and I have been able to phone other companies.

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Level 1

8 points

I purchased the Airport Extreme. Is there an Apple phone number I can call to help me install it? I have run into a problem. This is not my first router and I have been able to phone other companies.

I got this message "Airport Utility was unable to find your Airport Wireless Device after restarting. The settings for the Airport wireless device have been successfully updated but there was a problem re-joing the wireless network or finding the Airport Wireless Device. You may need to select your network in Manage Network Connections and try again".

I have always been able to call a router company and it was usually a simple fix but no where can I see a phone number for calling about the Apple router.

Airport Extreme-OTHER, Windows 7

Posted on Jan 15, 2013 8:14 AM

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Answer 1

Jan 15, 2013 8:21 AM in response to Dai-Zee

http://www.apple.com/contact/

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Answer 2

Dai-Zee Author

Level 1

8 points

Jan 15, 2013 11:08 AM in response to James A. Weston

That takes me in circles. It shows our ipad and iphone but not the Airport Extreme which I have registered. Do they give you assistance in installation of the Airport Extreme?

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Answer 3

edex67

Level 4

3,255 points

Jan 15, 2013 11:11 AM in response to Dai-Zee

Go to expresslane.apple.com, select Mac and then Wireless.

Also, what is your problem with the Extreme? These forums are sometimes more reliable than Apple's support 🙂 (good though it is).

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Answer 4

Dai-Zee Author

Level 1

8 points

Jan 15, 2013 12:33 PM in response to edex67

I got this message when installing:"Airport Utility was unable to find your Airport Wireless Device after restarting.The settings for the Airport wireless device have been successfully updated but there was a problem re-joining the wireless network or finding the Airport Wireless Device. You may need to select your network in Manage Network Connection and try again".

I am wondering if I should have selected custom for network.

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Answer 5

edex67

Level 4

3,255 points

Jan 17, 2013 8:28 AM in response to Dai-Zee

OK, that means that your AirPort is working fine but your computer isn't. Try attaching an Ethernet cable and reconfiguring or checking you're on the right WiFi network.

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