Previous 1 2 Next 15 Replies Latest reply: Jan 29, 2013 10:30 PM by polypeptides
Globe199 Level 1 (0 points)

I'm having problems logging in when coming out of sleep. If I don't type the password correctly the first time, the keyboard essentially stops working -- no input is allowed, or input is sporadic or unreliable.  Closing and opening the lid sometimes shows the characters (as dots) that were typed on the previous attempt but does not allow any further input. Hard shutdown required.

 

I have seen many other threads involving wake problems, but nothing quite like this.  Any suggestions would be greatly appreciated.

 

brand new 13-inch Macbook Pro (Retina) running 10.8.2

  • Eric Root Level 9 (50,105 points)

    Try booting into the Safe Mode and see if you have the same problem:

     

    http://support.apple.com/kb/HT1455        

  • Globe199 Level 1 (0 points)

    Thanks for the suggestion, but I'm getting the same problem in safe mode.

  • Eric Root Level 9 (50,105 points)

    Try going to System Preferences/Security & Privacy/General and deselecting "Require password......", then put the computer to sleep and wake it up.

     

    If the keyboard works normally, go back to the above, select "Require password......" , change what probably reads immediately to some other time interval, then put the computer to sleep and wake it up.

  • Globe199 Level 1 (0 points)

    OK, I tried this.  I set it to 1 hour.  Woke up the computer and the keyboard was completely unresponsive the first time.  Put it to sleep again, woke it up, and the keyboard works.  So I have no idea what's going.

  • Eric Root Level 9 (50,105 points)

    Restart to get everything "normal."

     

    Have you tried using another account to see if the same thing happens?

     

    What happens if you set it to 5 seconds? That should give you better security than an hour if you are somewhere someone might access your machine. The only thing I could find in Apple support documents was a keyboard being unresponsive if the battery charge was low when the computer woke up.

     

    Do you have any third party software installed, like an anti-virus program?

  • Globe199 Level 1 (0 points)

    Well, like I was saying, I can set it to anything, but if the keyboard is unreliable, then I guess it doesn't really help.

     

    SAV is installed.  This is a corporate-owned machine, so that needs to be on there.

  • Eric Root Level 9 (50,105 points)

    I edited my post suggesting you try another account to see if the same thing happens.

  • Globe199 Level 1 (0 points)

    Yes, I have tried this under local admin and an AD user.  Same problem under both.

  • Eric Root Level 9 (50,105 points)

    Have you run Disk Utility/Repair Permissions until it comes back clean?

     

    Two other things you can try:

     

    PRAM reset: http://support.apple.com/kb/PH11243                       

     

    SMC reset: http://support.apple.com/kb/HT3964  

  • Globe199 Level 1 (0 points)

    I'll try the repair permissions.  I did try a SMC reset, but not PRAM.  It's been my experience that those two resets never fix anything, but it's worth a shot.  Thanks.

  • Globe199 Level 1 (0 points)

    It keeps repairing the same permissions on some HP print drivers each time I run it.  Not sure why.

     

    I got it to the point where I thought it was working, but then I logged out and lost the keyboard at the login screen.  Now it's back to not working on wake.

     

    I'm going to call Apple.  Thanks for your help.

  • Eric Root Level 9 (50,105 points)

    That was my next suggestion.

     

    Sorry I couldn't come up with the fix.

     

    If you do get it fixed, would you post how please.

  • Globe199 Level 1 (0 points)

    Apple told me to wipe and reinstall.  What a surprise.  Luckily it was brand new and had nothing on it, so that's what I'll do.  I will follow up after I finish doing that.

  • polypeptides Level 1 (0 points)

    Hi -- I am relieved to see that someone else is having the same keyboard issues - I have been dealing with this for 3 weeks as of today. I think I can shed some light although I don't have the ultimate answer. I have been through countless calls with Apple esp Senior Advisors. All of the problems started with a brand new Macbook Air 13" - purchased 3 weeks ago. We tried recovery, things in safe mode, SMC reset, checked against known good software etc (you can tell I am not technical) I went to the Apple Store and they ran diagnostics on it and even though they didn't think it was a hardware issue they replaced the Macbook Air with a second new one. The SAME thing happened with the brand new Macbook AIr #2. Today I wiped and re-installed and it happened again - exactly the SAME. I don't have any other software or data on my computer except Citrix Receiver - I had to use it for work. So -- if any of you have since figured out the deal - please let me know. I hope that my story helps to narrow down the problem. In my mind -- it is either 2 defective MBA's (unlikely?) or an OSX 10.8.2 problem. I have an appointment with Apple in the morning.

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