Q: How can I update apps when can't retrieve password for apple ID I had when I set it up?

Is there a way to change the Apple ID on my Ipad 1?? When I set up my IPAD (1) my I-tunes ID was an AOL account. I have been unable to retrieve the password because the system seems to have an inaccurate birthdate for me, and it doesn't mail my AOL account when I ask it to verify that way. I can't see how to get a working account onto this Ipad...it keeps popping up the original ID and asking for the password, which I no longer know... Thank you!

iPad, iOS 5.1.1

Posted on Jan 15, 2013 12:34 PM

I have this question too

Q: How can I update apps when can't retrieve password for apple ID I had when I set it up?

All replies

Helpful answers

by BDAqua,Helpful

BDAqua Jan 15, 2013 4:13 PM in response to jbb347
Level 10 (123,880 points)

Jan 15, 2013 4:13 PM in response to jbb347

Hi, I know nothing about iPads, but try Manage your ID here...

https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

Or...

Try Apple's Express Lane...

https://expresslane.apple.com/
Reply options

Link to this post

by jbb347,

jbb347 Jan 15, 2013 4:53 PM in response to BDAqua
Level 1 (0 points)

Jan 15, 2013 4:53 PM in response to BDAqua

Thank you so much! I had been using the first suggestion you make to no avail: I couldn't verify because the system kept telling me my birthdate was wrong, and no verification email ever came. I tried to use Apple Support, but every option seemed to relate to a device, software, or the like.

However, using your suggestion of the Express Lane, I easily found an appropriate link and within a minute I had received a return call from an Apple security person. It turned out that many years ago my son must have changed my ID to reflect HIS age abnd HIS email...no wonder it didn't accept my information!

Thank you for that suggestion!

Message was edited by: jbb347 This is a reply to BDAqua
Reply options

Link to this post

by BDAqua,

BDAqua Jan 15, 2013 4:55 PM in response to jbb347
Level 10 (123,880 points)

Jan 15, 2013 4:55 PM in response to jbb347

Good work, great to hear, thanks!
Reply options

Link to this post

Q: How can I update apps when can't retrieve password for apple ID I had when I set it up?

All replies Helpful answers

by BDAqua,★Helpful

by jbb347,

by BDAqua,

All replies

Helpful answers

by BDAqua,Helpful