Thank you so much! I had been using the first suggestion you make to no avail: I couldn't verify because the system kept telling me my birthdate was wrong, and no verification email ever came. I tried to use Apple Support, but every option seemed to relate to a device, software, or the like.
However, using your suggestion of the Express Lane, I easily found an appropriate link and within a minute I had received a return call from an Apple security person. It turned out that many years ago my son must have changed my ID to reflect HIS age abnd HIS email...no wonder it didn't accept my information!
Thank you for that suggestion!
Message was edited by: jbb347 This is a reply to BDAqua