HT201274: Erase all content and settings on your iPhone, iPad, iPod touch, or Apple Watch

Learn about Erase all content and settings on your iPhone, iPad, iPod touch, or Apple Watch

billie2531

Level 1 (0 points)

Q: My iphone is locked and unresponsive. How do I put in my password to unlock the phone if it is unresponsive

I have a blank screen with the apple symbol. The phone will not charge or be recognized by itune unless I unlock it with my passcode. I can not unlock the phone because it is frozen. I tried holding both buttoms at the same time to force shut down and it turns off and goes right back on but in the same position. What do I do?

iPhone 3G

Posted on Jan 15, 2013 5:49 PM

I have this question too

Q: My iphone is locked and unresponsive. How do I put in my password to unlock the phone if it is unresponsive

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by pvonk,

pvonk Jan 15, 2013 6:17 PM in response to billie2531
Level 6 (13,739 points)

Jan 15, 2013 6:17 PM in response to billie2531

Press the home and power buttons until the device shuts down completely. Then start it up.
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by Woodyg22,

Woodyg22 Oct 17, 2013 3:11 PM in response to billie2531
Level 1 (0 points)

Oct 17, 2013 3:11 PM in response to billie2531

Try DFU mode, holding lock and home button for 10 seconds, then releasing lock button and holding the home button for 5 more seconds, it should then show up in iTunes
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by Clyde77,

Clyde77 Oct 17, 2013 3:13 PM in response to billie2531
Level 4 (2,765 points)

Oct 17, 2013 3:13 PM in response to billie2531

recovery mode
open itunes on computer
plug cable into computer not iOS device
turn phone off
hold home button and plug cable into phone. do not release home button until an itunes graphic appears on device.
look to computer should have message about recovery mode click ok and restore
Peace, Clyde
if u need an article see
http://support.apple.com/kb/HT1808
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HT201274: Erase all content and settings on your iPhone, iPad, iPod touch, or Apple Watch

Q: My iphone is locked and unresponsive. How do I put in my password to unlock the phone if it is unresponsive

All replies Helpful answers

by pvonk,

by Woodyg22,

by Clyde77,

All replies

Helpful answers