apple tv crashed during update

Question

Kawaha Author

Level 1

0 points

apple tv crashed during update

My apple tv has crashed during an update. I has got stuck on step 1 of 2 preparing to update.

I may have caused this by trying to use during update.

Should i unplug and start over

Thanks

Apple TV, iOS 6

Posted on Jan 15, 2013 8:02 PM

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Answer 1

Best reply

vazandrew

Level 8

40,348 points

Jan 15, 2013 8:09 PM in response to Kawaha

You are not supposed to use while it is downloading and applying the update. It's very likely to have caused the issue. I don't think you can just unplug and start over, though you may try.

I would suggest grabbing a micro USB cable and restoring in iTunes, which will also download the latest update

http://support.apple.com/kb/HT4367

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Answer 2

satwar

Level 1

105 points

Jan 15, 2013 8:44 PM in response to Kawaha

If you are running 5.1 software and using an ethernet cable connection to your LAN, an easy fix to try is just disconnect the ethernet cable and let the Apple TV connect wireless to your router. There is a bug in 5.1 software which affects certain routers and prevents the update from being processed properly. The bug is fixed in 5.1.1, so you can reconnect your ethernet cablle after the update.

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