3 Replies Latest reply: Jan 17, 2013 5:43 AM by Winston Churchill
Bong90 Level 1 Level 1 (0 points)

HElp


iPad, iOS 6.0.2
  • KarenSelena Level 4 Level 4 (1,960 points)

    On you computer navigate to:

              For Canada - https://appleid.apple.com/ca.

              For United States - https://appleid.apple.com/us/.

     

    Click the "Manage your Apple ID" button, and sign in to your iCloud account.  Once in, on the left side select "Password and Security", and this will populate our options on the right side.  You should see an option to reset your security questions. 

     

    Also see this article - http://support.apple.com/kb/HT5312

     

    If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly at 1 800 692 7753.  Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.

  • Bong90 Level 1 Level 1 (0 points)

    DDidn't see the options heeellppp

  • Winston Churchill Level 10 Level 10 (84,600 points)
    1. Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    2. If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    3. If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.