HT204686: How to erase your iOS device and then set it up as a new device or restore it from backups

Learn about How to erase your iOS device and then set it up as a new device or restore it from backups
rhafromtx

Q: what if my device is dead and I want to backup before restoring? is that possible?

what if my device is dead and I want to backup before restoring? is that possible?

iPhone 4S, iOS 6.0.1

Posted on Jan 16, 2013 8:57 AM

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Q: what if my device is dead and I want to backup before restoring? is that possible?

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  • by KiltedTim,

    KiltedTim KiltedTim Jan 16, 2013 9:00 AM in response to rhafromtx
    Level 9 (55,990 points)
    Mac OS X
    Jan 16, 2013 9:00 AM in response to rhafromtx

    Not if it's "dead", no. You really need to explain what's wrong and what state the phone is in.

  • by rhafromtx,

    rhafromtx rhafromtx Jan 16, 2013 9:06 AM in response to KiltedTim
    Level 1 (0 points)
    Jan 16, 2013 9:06 AM in response to KiltedTim

    It just shuts down even when the battery isn't showing low.  This is the 3rd time it's happened in a week and a half.  Had to do a hard reset and restore it last Saturday, but this meant I had to reinstall everything like a new phone.  Once it's in this state, it will not charge on a home charger or any kind of charger for any length of time...just dead.

  • by Rudegar,

    Rudegar Rudegar Jan 16, 2013 9:27 AM in response to rhafromtx
    Level 7 (28,741 points)
    Apple TV
    Jan 16, 2013 9:27 AM in response to rhafromtx

    if you restored it and it was like a new phone then you didn't restore it to a backup but to factory settings

    if you have restored it to a backup it would make the phone as it was when the backup was taken

    iphones take a backup everytime one sync with itunes

  • by rhafromtx,

    rhafromtx rhafromtx Jan 16, 2013 10:08 AM in response to Rudegar
    Level 1 (0 points)
    Jan 16, 2013 10:08 AM in response to Rudegar

    Yeh, that's what Apple had me do over phone.  Didn't realize when rep instructed me to hold down home & power button at same time for a period of time, that this was restoring it.  Guess they had to do that since phone wouldn't come on at all!

  • by KiltedTim,

    KiltedTim KiltedTim Jan 16, 2013 10:13 AM in response to rhafromtx
    Level 9 (55,990 points)
    Mac OS X
    Jan 16, 2013 10:13 AM in response to rhafromtx

    That's not restoring it, that's forcing it to re-boot.