HT202157: About Apple TV (2nd and 3rd generation) software updates

Learn about About Apple TV (2nd and 3rd generation) software updates
Wernera
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Q: Software update failed

Just installed latest version of Apple TV. It is hard wired to Ethernet . ScReen asked to update software but the update failed.

Any suggestions?

Wernera

Posted on Jan 16, 2013 10:18 AM

by Winston Churchill,Solvedanswer
Winston Churchill Winston Churchill
Level 10 (104,521 points)
Apple TV
A:

Welcome to the Apple Community.

 

If you are using ethernet, try the update with wifi.

 

If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

 

  1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
  2. Connect the micro USB cable to the Apple TV and to your computer.
  3. Reconnect the power cable (only for Apple TV 3)
  4. Open iTunes.
  5. Select your Apple TV in the Source list, and then click Restore.

 

 

If when you choose restore you get a message that the device cannot be found, download the file below

 

 

Then hold down the option key while choosing restore and select the downloaded file when prompted.

Posted on Jan 16, 2013 10:26 AM

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Q: Software update failed

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