4 Replies Latest reply: Jan 20, 2013 4:25 PM by putterstoy
denise96 Level 1 (0 points)

Unable to uninstall Itunes.Deleted all the contents but still can't remove program. Would like to eventually re-install.

iPod classic, Windows XP, all the contents are deleted
  • b noir Level 9 (72,060 points)

    Do you get an error message when you try to uninstall iTunes? If so, what does it say? (Precise text, please.)

  • denise96 Level 1 (0 points)

    The message reads: The feature you are trying to use is on a network resource that is unavailable.

    Click OK to try again, or enter an alternate path to a folder containing the installation package "i Tunes.msi"in the box below.

    C:\Documents and Settings\Denise\Local Settings\Application Data\Apple Software Update\




    ... but I can't find "iTunes.msi" anywhere.

  • b noir Level 9 (72,060 points)

    Many thanks.


    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the /___sbsstatic___/migration-images/189/18990253-1.gif "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):




    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)


    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.


    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:


    Cleanup removing itunes.png


    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • putterstoy Level 1 (0 points)

    I had the same problem. I went to Microsoft Fix it. 




    Good luck!