HT1600: Apple TV (1st generation): How to update Apple TV software

Learn about Apple TV (1st generation): How to update Apple TV software
Boulderboy
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Q: What if all update attempts are unsuccessful?

Since hooking up a new Apple TV, and restarting several times multiple attempts at updating have been unsuccessful.  Settings-general-about.  Indicates that activation failed.

Apple TV

Posted on Jan 16, 2013 2:51 PM

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Boulderboy

Q: What if all update attempts are unsuccessful?

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Jan 16, 2013 4:17 PM in response to Boulderboy
    Level 10 (104,526 points)
    Apple TV
    Jan 16, 2013 4:17 PM in response to Boulderboy

    Welcome to the Apple Community.


    If you are using ethernet, try the update with wifi.


    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:


        1.    Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)

        2.    Connect the micro USB cable to the Apple TV and to your computer.

        3.    Reconnect the power cable (only for Apple TV 3)

        4.    Open iTunes.

        5.    Select your Apple TV in the Source list, and then click Restore.


    If when you choose restore you get a message that the device cannot be found, download the file below


    Apple TV Software Restore 5.1.1 (2nd generation)


    Apple TV Software Restore 5.1.1 (3rd generation)


    Then hold down the option key while choosing restore and select the downloaded file when prompted.