6 Replies Latest reply: Dec 10, 2014 10:27 PM by sberman
Cheryl 916 Level 1 Level 1

I was updating my iPhone iOS thorugh iTunes and now my phone is frozen - I can't even turn the phone off.

iPhone 4
Solved by sberman on Jan 16, 2013 3:40 PM Solved

Is it still connected to iTunes?  If so, as razmee209 says, let it continue.


If you've already severed the connection to iTunes (do not do this if you haven't already), then try resetting the iPhone.  Hold the on/off and home buttons together for about 10 seconds till the Apple logo appears.