Skip navigation

TS3992: iCloud: Troubleshooting creating an iCloud backup

Learn about iCloud: Troubleshooting creating an iCloud backup

TS3992 icloud will not backup.

663 Views 11 Replies Latest reply: Jan 17, 2013 8:35 AM by randers4 RSS
ann8791 Calculating status...
Currently Being Moderated
Jan 16, 2013 5:21 PM

Won't backup automatically. Is there another way to lock screen? I have it plugged it, connected to wi-fi. I have tried it manually as well. Thanks

  • stevejobsfan0123 Level 7 Level 7 (30,505 points)
    Currently Being Moderated
    Jan 16, 2013 5:23 PM (in response to ann8791)

    What happened when you tried to do it manually?

  • jolom Calculating status...
    Currently Being Moderated
    Jan 16, 2013 5:38 PM (in response to ann8791)

    Having the exact same issue. I had to change my password over the weekend; wasn't sure if this had something to do with the problem. Very frustrating.

  • jolom Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 16, 2013 6:05 PM (in response to ann8791)

    Actually, I wasn't having a problem until I changed my password. The problems began after my password changed. I even deleted my account and started over. Haven't been too happy with the iPhone 5 -- glitches after glitches!

  • AshNeedsHelp411 Calculating status...
    Currently Being Moderated
    Jan 16, 2013 6:20 PM (in response to ann8791)

    I am having the exact same problem with my iPad 2! It's been over a month and can't get it to back up no matter what!

  • randers4 Level 9 Level 9 (53,585 points)
    Currently Being Moderated
    Jan 16, 2013 6:25 PM (in response to AshNeedsHelp411)

    This may be caused by a corrupt existing backup that needs to be deleted, or by data on your phone that is preventing the backup.  To troubleshoot these, try deleting your last backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, swipe across your backup and tap Delete, then go back and turn iCloud Backup back on again.  If it still won't back up, you may have an app that is preventing the backup from succeeding.  To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again.  If it succeeds, then the camera roll and/or one of your apps is preventing the backup and you'll have to located by process of elimination. Turn the camera roll On and try backing up again.  If it succeeds, turn some of your apps to On and try backing up again.  If it succeeds again, turn some more apps to On then try again; repeat this process until it fails.  Eventually you'll be able to locate the problem app and exclude it from your backup.

     

    It may also be caused by network connectivity to the iCloud server.  Solutions to that include power-cycling your wireless router (unplugging it for 15 seconds, then plugging it back in), resetting network settings on your phone (in Settings>General>Reset), updating the firmware on your router, and changing the router's DNS settings to use Google's public DNS (see https://developers.google.com/speed/public-dns/docs/using).

  • AshNeedsHelp411 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 16, 2013 7:02 PM (in response to randers4)

    Thank you soooo much!! It worked!

  • randers4 Level 9 Level 9 (53,585 points)
    Currently Being Moderated
    Jan 16, 2013 7:03 PM (in response to AshNeedsHelp411)

    You're welcome.

  • AshNeedsHelp411 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 17, 2013 7:05 AM (in response to randers4)

    Ok, turns out it didn't work. It started to, then went back to saying it couldn't be completed. Followed all of the above steps. No idea what's wrong.

  • randers4 Level 9 Level 9 (53,585 points)
    Currently Being Moderated
    Jan 17, 2013 8:35 AM (in response to AshNeedsHelp411)

    You might try backing up on a different network to see if it's related to your wifi.  Just go to a public wifi and tap Back Up Now to start a manual backup and see if it finishes.  If it does, you may need a flash update to your router, or may have security/firewalls in place that are interfering with your connection to the server.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (1)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.