Cannot download SKYPE pdf file in Safari

Question

Cannot download SKYPE pdf file in Safari

For years now I have been able to download a PDF copy of my Skype invoices. But I tried today both on my MacBook Pro running Mountain lion as well as on my (8 year old Power PC) eMac running Leopard 10.5.8. Neither one worked. I sometimes got a message that Adobe reader wouldn't load but other times just a gray screen page on Safari.

On my MacBook Pro I am still running Adobe reader 9.5.1 as I have tried both versions 10 and 11 and don't like them. I've done a test download of a couple of PDFs and they appear instantly in Safari – it is only Skype that seems to be the problem. I have tried to contact Skype but they have a somewhat obtuse system for submitting support requests. Certainly I will keep trying to contact Skype but I'm really wondering if this isn't possibly a Mac-related problem? Are any others having or have any others had a problem displaying or downloading a pdf in Safari? The Skype PDFs are sent under a secure certificate linked form...

I've been getting these invoices since about the year 2006 so it does seem a little strange that all of a sudden my Mac and Safari wouldn't be able to display that.

Thanks for any comments or assistance.

Best regards,

Steve

17 January 2013

MacBook Pro, OS X Mountain Lion, Also a Mac SE running 6.0.4 - not upgrading that!

Posted on Jan 17, 2013 9:24 AM

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Answer 1

Jan 17, 2013 9:28 AM in response to Stephen Schulte1

Contact Skype to find out what they did to their invoices.

Allan

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Answer 2

edex67

Level 4

3,255 points

Jan 18, 2013 8:24 AM in response to Stephen Schulte1

I agree with Allan Eckert. It sounds like an issue with Skype or your internet connection as you've tried it with 2 Macs. Just to be sure, you could try it with a Windows or Linux machine if you own one.

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Answer 3

Jan 19, 2013 8:28 AM in response to edex67

I think this is an issue with SKYPE - but will see what they say. Since I can download other pdf's I think it is not related to Adobe Reader nor my Mac.

More soon---

Best regards,

Steve Schulte

Saturday 19 January 2013

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Answer 4

Jan 24, 2013 10:42 AM in response to edex67

It's a strange one. After 30 minutes of tech-chat with SKYPE (great guy) - they will eMail me later if they figure it out.

THEN I went to the SKYPE www account from Safari directly (not via my account in SKYPE) and there I could download the pdf file. (Back to SKYPE and nope, just a grey screen as it tries to fire-up Safari-- i.e. a grey Safari page).

So I can get my invoices, but not via SKYPE directly to my account-- have to leave SKYPE and go to Safari / log-on to my SKYPE account.

I'll post again if SKYPE eMails me here.

Best regards,

Steve Schulte

Thursday 24 January 2013

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