4 Replies Latest reply: Jan 17, 2013 12:25 PM by ronaldsalvador
ronaldsalvador Level 1 Level 1

ive been using my mac to purchase via itunes and i dont experience any problem but when i use my iphone it keeps asking security question why is that happen when im using only 1 apple id


iPhone 5, iOS 6.0.2
Solved by Niel on Jan 17, 2013 10:46 AM Solved

Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.

 

(74680)

  • Niel Level 10 Level 10

    Because you haven't previously used that device to purchase content from the iTunes Store, Apple's checking to determine that it's actually you and not someone who's broken into your account.

     

    (74678)

  • ronaldsalvador Level 1 Level 1

    what should i do, i forgot all the security answers, the email that i recieved directs me to call the customers hotline

  • Niel Level 10 Level 10

    Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.

     

    (74680)

  • ronaldsalvador Level 1 Level 1

    thank you very much, what i did is, i called the itunes stores customers hotline because my case is a sensitive one it involves secret information, again thank you for your suggestion, looking forward to ask you again if ever i will encounter problems in the future god bless.