Iphone 3GS

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Level 1

4 points

Iphone 3GS

I have a 3GS that currently has version 4.3.5 on it. Attempted several times to update to any of the later versions but cannot. I open iTunes, sync to my computer and allow the update to 6.0.1 and it begins (as it has with attempted older versions). The update begins, it will back-up, extract software, contact and verify restore, and then I get the error message, "Could not restore...an unknown error occurred (3194)." When I click for more information, nothing pops up. Any advice would help, thanks.

iPhone 3GS, iOS 4.3.3

Posted on Jan 17, 2013 10:34 AM

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Answer 1

Best reply

KiltedTim

Level 10

195,537 points

Jan 17, 2013 10:55 AM in response to djx111

http://support.apple.com/kb/TS3694#error3194

Unable to contact the iOS software update server gs.apple.com

Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:

Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.

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Answer 2

djx111 Author

Level 1

4 points

Jan 17, 2013 12:28 PM in response to djx111

Tried adjusting the security settings and internet options, Kilted Tim, but alas, same error message. 😐 Will take it into the store soon. Phone and all apps still work so I'll be fine til then. Thanks again.

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