Hi I have a problem in my new iMac computer 21.5

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Level 1

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Hi I have a problem in my new iMac computer 21.5

Dear There,

I want to inform you regarding my problem with my first iMac 21.5in, It is in the screen, actually the problem is the backlight after several minutes the screen come a black as like turn off and if I make reboot there is no thing change and still the black screen so it have to do let the iMace 2 days turn off to able see the screen work again but the problem come again..

I guess that problem come from :software or hardware !!!!???

So could you please tell me how can I fix this problem .

Thanks

iMac, OS X Mountain Lion (10.8.2)

Posted on Jan 17, 2013 11:35 AM

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Answer 1

rkaufmann87

Level 10

140,532 points

Jan 17, 2013 12:07 PM in response to Applesaad

Applesaad,

You are speaking to a user to user forum, not Apple. I would recommend you contact Apple, you have 90 days of free AppleCare telephone support, this would be my initial suggestion. You can also find support by clicking Apple's ExpressLane Support, located at: https://expresslane.apple.com/GetproductgroupList.do

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