7 Replies Latest reply: Apr 14, 2013 4:47 AM by paolo35
caitlinp88 Level 1 Level 1

I got an iPad mini over Christmas and have had no issues setting up/managing my email until yesterday. I've had my Exchange email working for almost a month, and yesterday I stopped getting emails and getting the error: "Cannot Get Mail. The connection to the server failed."

 

I tried resetting the device (multiple times) and deleting and recreating the Exchange account (multiple times). This is getting annoying because it worked fine up until yesterday. I'm not aware of any updates to the device, or any changes that have occurred since yesterday.


iPad, iOS 6.0.2
  • Collinsa6 Level 1 Level 1

    Same thing has happened on my iPad, but I am still receiving emails on my iPhone

  • Texas Mac Man Level 8 Level 8

    iOS: Unable to send or receive email

    http://support.apple.com/kb/TS3899

     

    Can’t Send Emails on iPad – Troubleshooting Steps

    http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/

     

    Setting up and troubleshooting Mail

    http://www.apple.com/support/ipad/assistant/mail/

     

    iPad Mail

    http://www.apple.com/support/ipad/mail/

     

    Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)

     

    Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts   Tap on the Account, then on the red button that says Remove Account.

     

     Cheers, Tom

  • Collinsa6 Level 1 Level 1

    If you have a yahoo account try this, it worked for me!

     

    marine_microbe

    Re: Yahoo mail problem

    Jan 15, 2013 12:55 PM (in response to Keiichi_K)

    Yahoo! has posted a fix for this iOS 6 problem reporting "server not available."

     

    Cause

    Recent updates to Apple's iOS 6 have caused the configuration settings of the Mail app to malfunction.

    The Description field in the app's settings is set to something other than your full email address.

     

     

    http://help.yahoo.com/kb/index?page=content&id=SLN8834&locale=en_US&y=PROD_MAIL_ MOBILE

     

    Hope that helps.

  • Bird Spirit Level 1 Level 1

    I've got exactly the same problem as caitlinp88!

     

    I've only just got my Ipad mini for about twoo weeks and I had set up my e-mail account perfectly in 'mail'. The calander synced (big part what I got this Ipad for), the e-mails synced... all perfect.

     

    But all of a sudden I get an error "cannot get mail. the connection to the server failed" only for my exchange mail. And on other occasions it repeatedly asks for my password saying it is incorrect. My hotmail still works like it should. Also I can still go on safari and get my exchange mail that way, so the website isn't faulty.

     

    I've tried deleting and adding the account (at least a 100 times)

    I've tried adding the account via 'other'

    I've set the ipad back to factory settings, restored it and rebooted it, all without succes!

     

    Can anybody help me with this mysterious problem?! I did update my Ipad, and about that time it stopped working, could this have anything to do with it?!

  • stellacrimsn Level 1 Level 1

    hi all - i just recently experienced an issue with setting up a gmail exchange account on my new ipad mini. did a bit of research and it looks like this is not an apple issue but a straight up google issue. take a look at the link below for more details:

     

    http://productforums.google.com/d/topic/gmail/oGeHuvTPtRM/discussion

  • chmaco8 Level 1 Level 1

    Due to a screen issue, I had my iPhone 5 replaced two days ago. I repeated deleted the mail account and kept adding it but this did not make any difference. When I attempted to setup the new phone with my Google (Gmail via exchange active sync) accounts I was receiving this same "Cannot Get Mail" error. From what I was able to gather, this problem should be affecting Gmail accounts set up via Exchange. When originally purchasing the phone I was assisted and directed to set up my Gmail account through Exchange because it had the ability to use "ActiveSync" and push not only mail and calendars, but all of my contacts as well. I found this article regarding the subject.

     

    http://www.pcmag.com/article2/0,2817,2413283,00.asp

     

    What it came down to was having to delete my Gmail via Exchange account and separate it into two different accounts, a regular gmail account for my mail and a CardDAV account for my contacts.

     

    Here is what I did. Google is changing their system and for new registrars Exchange ActiveSync will not work so you will be unable to register your account via Exchange and have your mail, calenders, and contacts all pushed together. I find this change really annoying. If you are having problems accessing your contacts after deleting the mail account, like I was, here is the work around.

     

     

    To circumvent this issue go to Setting > Mail, Contacts, Calendars > Add Account > Other > Add CardDAV Account: Under server ender google.com, then your email user name and password, then click next to verify the information.

     

    I hope this helps.

  • paolo35 Level 1 Level 1

    Thanks to stellacrimsn, that illuminated us with her post. I was  getting mad trying to figure this issue out, and after knowing what were the true reasons behind the obstacle, following her step-by-step instructions I finally managed to have imap, calendars and contacts on my new iPad Mini. At last!