2 Replies Latest reply: Jan 17, 2013 7:23 PM by Ric.
Ric. Level 1 Level 1 (0 points)

I have an ipod touch 2nd Generation and a few weeks ago, when i select a music file to play, the player application returns me to the top of the album selection or artist selection without playing any song, i notice too that even keyboard sounds, app sounds (like games) and alarms do not play any more. So i reset to factory settings many times to see if the error get fixed, but still not working... For a moment whit the lastest version of the itunes my ipod touch worked, so i turn it off for a wile, when i finish my work i turn ON my ipod again and the problem still... I would like to find a correct fix of this problem because i search everywhere whitout a solution..


Thanks in advance Team!

iPod touch, iOS 4.2
  • lllaass Level 10 Level 10 (154,215 points)


    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Reset all settings

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup. See:                                 

    iOS: How to back up           

    - Restore to factory settings/new iOS device.

    -  Make an appointment at the Genius Bar of an Apple store.

    Apple Retail Store - Genius Bar

  • Ric. Level 1 Level 1 (0 points)

    Thanks for the support, i followed the procedure step by step and try it all but the problem still, but i will try now the appointment at the Genius Bar of an Apple store.


    Thanks again