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HT5312: Rescue email address and how to reset Apple ID security questions

Learn about Rescue email address and how to reset Apple ID security questions

HT5312 Anyone know how to reset the questions? This article isn't up to date...

82 Views 1 Reply Latest reply: Jan 18, 2013 5:40 AM by King_Penguin RSS
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Jan 17, 2013 6:12 PM

Do you know how to help me? I set up my account and I may have miss spelled one of my answers and can not make purchases because my iPad doesn't accept my answers. Can someone help me find out how to reset them?

iPad, iOS 6.0.2, IPad mini
  • King_Penguin Level 10 Level 10 (92,450 points)

    If you are sure that you know the answers to the other two questions then you might be able to change them by going to https://appleid.apple.com/ and clicking on 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page - you should be asked 2 of your 3 questions, so you may be asked the 2 that you know.

     

    Otherwise, if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to the same screen i.e. go to https://appleid.apple.com/ , click 'Manage your Apple ID' on the right-hand side of that page and log into your account, and then click on 'Password and Security' on the left-hand side of that page. There should be an option to send security question reset info to your rescue email address.

     

    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

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