1 Reply Latest reply: Jan 17, 2013 9:57 PM by sberman
apollo dano Level 1 Level 1 (0 points)

Just turned on the new iPad and connected it to my laptop.


I was prompted to update the unit and when I did I got error code 2002.


I hav erestarted the computer three times to get past this but cannot.


Any guidance out there?

iPad, Brand new unit
  • sberman Level 7 Level 7 (28,055 points)

    The article you attached above has the answer!


    Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)

    If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.