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TS3694: Resolve specific iTunes update and restore errors

Learn about Resolve specific iTunes update and restore errors

TS3694 Error Code 2002

244 Views 1 Reply Latest reply: Jan 17, 2013 9:57 PM by sberman RSS
apollo dano Calculating status...
Currently Being Moderated
Jan 17, 2013 9:14 PM

Just turned on the new iPad and connected it to my laptop.


I was prompted to update the unit and when I did I got error code 2002.


I hav erestarted the computer three times to get past this but cannot.


Any guidance out there?

iPad, Brand new unit
  • sberman Level 7 Level 7 (23,775 points)
    Currently Being Moderated
    Jan 17, 2013 9:57 PM (in response to apollo dano)

    The article you attached above has the answer!


    Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)

    If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.


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