2 Replies Latest reply: Jan 18, 2013 8:44 PM by Krotera
Krotera Level 1 Level 1 (0 points)

I'm running Windows 7 Home Premium 64-bit. Let me start by saying I've seen many others complain about this with mostly no resolution.


To elaborate, when initiating any video in iTunes (be it a movie, TV show, music video, or iTunes Store preview), the application immediately hangs. No errors -- iTunes just stops responding and can only be closed by killing its process. I've tried all the solutions people hash out time and again to no avail. This has been happening since iTunes 10, and ever since I've been playing all its videos through QuickTime (which works perfectly).


In Safe Mode, however, a black box appears briefly (as if the video's about to play), before a Windows "iTunes has stopped responding" prompt comes up. Not only that, but I also get two error logs in Event Viewer:


Application Error:

Faulting application name: iTunes.exe, version:, time stamp: 0x50c8fc7e

Faulting module name: QuickTime.qts, version:, time stamp: 0x50890e53

Exception code: 0xc0000005

Fault offset: 0x00880aba

Faulting process id: 0x1714

Faulting application start time: 0x01cdf55090e5ec83

Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe

Faulting module path: C:\Program Files (x86)\QuickTime\QTSystem\QuickTime.qts

Report Id: d36de281-6143-11e2-9fbd-20cf30704519


Windows Error Reporting:

Fault bucket 3305968357, type 1

Event Name: APPCRASH

Response: http://oca.microsoft.com/resredir.aspx?SID=7277&iBucketTable=1&iBucket=-




Cab Id: 0



Problem signature:

P1: iTunes.exe


P3: 50c8fc7e

P4: QuickTime.qts


P6: 50890e53

P7: c0000005

P8: 00880aba





Attached files:




These files may be available here:







Analysis symbol:

Rechecking for solution: 0

Report Id: d36de281-6143-11e2-9fbd-20cf30704519

Report Status: 0


I don't know how helpful these logs are, but I've never seen anyone post anything similar when reporting this issue. Microsoft's link in the second one's header tells you to install a "newer" version of iTunes 64-bit even if you have the newest one (and I've done it with no improvement). In one post, iTunes wouldn't play video for somebody until they were told to uninstall Klite Codec Pack. This was the only time I came across this suggestion, and, having Klite, did it too, but with no improvement. iTunes still hangs when trying to play video, it crashes "properly" with a Windows prompt when trying to play video in Safe Mode, and QuickTime works fine (which I guess is my only solution).


Some insight from Apple would be appreciated. This has been happening since iTunes 10, so I consider the problem to be on iTunes' end rather than my system's, which has by and large been a constant the whole time.

Windows 7