2 Replies Latest reply: Jan 18, 2013 8:44 PM by Krotera
Krotera Level 1 Level 1 (0 points)

I'm running Windows 7 Home Premium 64-bit. Let me start by saying I've seen many others complain about this with mostly no resolution.

 

To elaborate, when initiating any video in iTunes (be it a movie, TV show, music video, or iTunes Store preview), the application immediately hangs. No errors -- iTunes just stops responding and can only be closed by killing its process. I've tried all the solutions people hash out time and again to no avail. This has been happening since iTunes 10, and ever since I've been playing all its videos through QuickTime (which works perfectly).

 

In Safe Mode, however, a black box appears briefly (as if the video's about to play), before a Windows "iTunes has stopped responding" prompt comes up. Not only that, but I also get two error logs in Event Viewer:

 

Application Error:

Faulting application name: iTunes.exe, version: 11.0.1.12, time stamp: 0x50c8fc7e

Faulting module name: QuickTime.qts, version: 7.73.80.64, time stamp: 0x50890e53

Exception code: 0xc0000005

Fault offset: 0x00880aba

Faulting process id: 0x1714

Faulting application start time: 0x01cdf55090e5ec83

Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe

Faulting module path: C:\Program Files (x86)\QuickTime\QTSystem\QuickTime.qts

Report Id: d36de281-6143-11e2-9fbd-20cf30704519

 

Windows Error Reporting:

Fault bucket 3305968357, type 1

Event Name: APPCRASH

Response: http://oca.microsoft.com/resredir.aspx?SID=7277&iBucketTable=1&iBucket=-

 

 

988998939&BucketHash=0ca2959e4da8580d00f4437ae9656186

Cab Id: 0

 

 

Problem signature:

P1: iTunes.exe

P2: 11.0.1.12

P3: 50c8fc7e

P4: QuickTime.qts

P5: 7.73.80.64

P6: 50890e53

P7: c0000005

P8: 00880aba

P9:

P10:

 

 

Attached files:

C:\Users\Krotera\AppData\Local\Temp\WERC754.tmp.WERInternalMetadata.xml

 

 

These files may be available here:

C:\Users\Krotera\AppData\Local\Microsoft\Windows\WER\ReportArchive

 

 

\AppCrash_iTunes.exe_b9a5dae41cf0405f9ed736a58658946f78bfd2c6_0c59d71c

 

 

Analysis symbol:

Rechecking for solution: 0

Report Id: d36de281-6143-11e2-9fbd-20cf30704519

Report Status: 0

 

I don't know how helpful these logs are, but I've never seen anyone post anything similar when reporting this issue. Microsoft's link in the second one's header tells you to install a "newer" version of iTunes 64-bit even if you have the newest one (and I've done it with no improvement). In one post, iTunes wouldn't play video for somebody until they were told to uninstall Klite Codec Pack. This was the only time I came across this suggestion, and, having Klite, did it too, but with no improvement. iTunes still hangs when trying to play video, it crashes "properly" with a Windows prompt when trying to play video in Safe Mode, and QuickTime works fine (which I guess is my only solution).

 

Some insight from Apple would be appreciated. This has been happening since iTunes 10, so I consider the problem to be on iTunes' end rather than my system's, which has by and large been a constant the whole time.


Windows 7