Why is my Apple TV able to connect to the wireless but not the Internet?

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Level 1

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Why is my Apple TV able to connect to the wireless but not the Internet?

I cannot connect to the Internet! It's so frustrating it says it can connect to the wireless but not the Internet I know I have a signal because I have my laptop and iPad connected and working fine but its just Apple TV that cannot connect! Also when I continued without Internet it wouldn't let me sign in with my apple id even though I know it was right is this because I wasn't connected to the Internet? Someone help me please

Apple TV (3rd generation), iOS 6.0.2

Posted on Jan 17, 2013 11:27 PM

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Answer 1

satwar

Level 1

105 points

Jan 18, 2013 12:28 AM in response to 1chelseac

Just a thought, that it might be a firewall issue. You could try port forwarding in your router.. I have forwarded ports 123, 3689, 5353 and 53 for my Apple TV ip address. I've noticed a lot of people recommending port 123, which might be a good place to start.

If you're new to port forwarding it can be a bit challenging to grasp. It kind of punches a hole through your firewall.

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Answer 2

1chelseac Author

Level 1

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Jan 18, 2013 2:44 AM in response to satwar

Sorry I don't know what that means :( would I do that when setting up Apple TV or on my router?

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Answer 3

satwar

Level 1

105 points

Jan 18, 2013 4:06 AM in response to 1chelseac

It's in your router. Google is your friend, using the make and model of your router and the key words "port forwarding".

There are lots of guides, for example http://www.wikihow.com/Set-up-Port-Forwarding-on-a-Router

The hardest part is figuring out where to go in your particular router's menu system to type in the IP address of your Apple TV

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