1 Reply Latest reply: Jan 18, 2013 8:32 AM by SeaJack16
SeaJack16 Level 1 Level 1

When I upgraded my Mac Pro to Lion a feature of my LaserJet P2035n went away. The feature was the ability to do manual double sided printing. The feature showed on the printer page but was always greyed out. I have noticed that a recent Mac OS software update included new software for HP printers so I thought I would remove my printer and reinstall hopefully bringing back the lost feature via a new driver.


The printer setup page sees the printer and says Apple has software for it saying "Software for this printer is available from Apple. Would you like to download and install it?" to which I sayd "Download & Install". A new popup window says "Finding Software" then gives me an alert popup saying "The software for this printer is currently unavailable. Please contact the printer's manufacturer for the latest software."


I researched the problem a bit and do find a directory "/Library/Printers/hp/laserjet/P2030Series" there but apparently the installation process won't use it.


BTW I'm running OS 10.7.5 and there are no software updates pending.


Further info: I had similar problems when switching to Lion on our three Macs. We have a Lexmark and Brother printer that wouldn't install under Lion. At the time we called Lexmark and Brother and they each provided a script to completely delete all their software after which I could re-install the printers. HP has not been so helpful.


I'm assuming that the install is failing either due to a permissions problem or something else blocking the installation. Has anyone on this list dealt with the problem and have a solution.


Thanks in advance.



Mac Pro, Mac OS X (10.7.5), Printer is on hard wired network
  • SeaJack16 Level 1 Level 1

    Futher information: I moved the directory /Library/Printers/hp to Unknown and tried a re-install. It took longer to fail but did fail the same way. Looking in the directory it looks like the driver package is incomplete. To me it means that Apple does have the driver package, it just won't completely install because something is blocking it. The question seems to be, what is that something?