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Ipad3 and hp c310 printing problem

I have an ipad 3 and just bought a hp c310 I can print emails but not photos. The printer selects printer paper but then ejects paper without printing


Can anyone help

iPad (3rd gen) Wi-Fi, iOS 6.0.1, Hp c310 printer

Posted on Jan 18, 2013 9:15 AM

Reply
6 replies

Jan 18, 2013 9:31 AM in response to Nannyliz

From the words of an HP engineer:


1) Make sure you have Internet connectivity to your printer. Open up one of the Apps on your printer an make sure the content loads.

2) Make sure you have the latest Firmware in your printer. While the C310 does support AirPrint out of the box, there have been Firmware updates since it shipped to make sure everything works correctly. After doing step 1, go to:

Tools->Web->Automatic Updates->Check for Product Updates. This should indicate your firmware is up-to-date or update firmware.

3) Sometimes simply restarting everything (Router, Printer, iOS devices) will clear up any problems you have.

Ipad3 and hp c310 printing problem

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