5 Replies Latest reply: Jan 18, 2013 7:38 PM by John Batcheller
John Batcheller Level 1 Level 1 (10 points)

Using an iPad 2, the power / sleep button stopped working.  Pressing the button won't make it sleep.  Holding the button won't shut it down.  I tried a hard restart (pressing the power and home buttons at the same time) for 10 seconds then one minute, and nothing happend.  So I decided to restore the ipad and backed it up to my MBP in iTunes.  When I clicked the button to Restore a message said some apps weren't transferred, but I don't know how to transfer apps and figured that's what a back up is.  I tried drag/drop of apps but that didn't work.  I looked around for instructions how to transfer the apps but there was nothing but Back Up, so I clicked Restore.

 

The iPad was Restored, but all the apps were deleted and the power / sleep button still doesn't work, so it won't shut off or sleep.

 

Any ideas?


iPad 2
  • Demo Level 10 Level 10 (83,160 points)

    More than likely, you have a hardware problem with the iPad sleep button and there is nothing that you can do about it other than to have the device replaced. That will be covered under the warranty, if the device is under one year old and if the damage was not caused by user abuse. You should probably contact Apple or take the iPad to an Apple store for evaluation.

     

    When the iPad Ian connected to iTunes on the Mac - if you click on the iPad name under the devices heading - and then click on the Apps Tab in the iTunes window on the right - do you see your apps in iTunes? If you see them in the list, sync them back to the iPad.

     

    If you don't see them, if they are gone .... You can download most of your purchased content again for free as long as you use the same Apple ID. Read more about it here.

     

    http://support.apple.com/kb/HT2519

  • John Batcheller Level 1 Level 1 (10 points)

    Thanks for the response.  The apps are gone, or if I'm looking in the wrong place where could they be?  Do you know why Back Up didn't work?  Before doing the Restore I backed up twice just in case and the message next to the Back Up button confirms the iPad was backed up.  It's running the latest software updates.

  • John Batcheller Level 1 Level 1 (10 points)

    I think I may have found the problem with the Back Up not working - the MBP wasn't authorized for app transfers.

  • Demo Level 10 Level 10 (83,160 points)

    I assume that you have authorized the Mac now. Where are you in all of this now. Are you having any success?

  • John Batcheller Level 1 Level 1 (10 points)

    I got all the apps back - thanks.  I've been using the iPad for two years and never backed it up and didn't know a computer needed to be authorized before backing up, and the warning message about deleting apps wasn't clear.  I've learned my lesson and have stopped cursing Apple's name.