Apple store gift card

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Level 1

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Apple store gift card

Hello -

I'm trying to find the right customer service department to help with a gift card issue. I wasted two weeks with someone from the iTunes store and am super frustrated with Apple right now.

Here's what happened:

I received an Apple Store gift card
I went to purchase Aperture online
I entered all of my gift card information and then proceeded to shop
When I purchased Aperture it automatically charged my account on file and never gave me the chance to use the card

Any information about who to contact for a refund would be appreciated. It keeps routing me to iTunes support and as mentioned above, that was a wasted effort. To make this situation even better Aperture and iPhoto aren't working at all for me so this is just a crazy situation all around.

Thanks ahead of time!

Aperture 3, OS X Mountain Lion (10.8.2)

Posted on Jan 18, 2013 11:20 AM

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Answer 1

HACKINT0SH

Level 5

5,810 points

Jan 18, 2013 10:11 PM in response to sdl206

I wasted two weeks with someone from the iTunes store

I can see why, Apple Store gift card has nothing to do with iTunes.

Or are you confused about iTunes & App store gift cards versus AOS?

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Answer 2

sdl206 Author

Level 1

0 points

Jan 19, 2013 8:25 PM in response to HACKINT0SH

Hi HACKINTOSH -

Believe it or not I'm not confused! I can see why this would seem like a really dumb issue (and maybe it will turn out to be user error in the end). I somehow ended up on iTunes when I was trying to figure out how to enter the gift card to make the purchase and clicked help. From there I became engaged with a customer support person. I very specifically stated that the issue came up when I was trying to purchase Aperture but she continued the dialog for a couple of weeks.

The gift card states I can use it to make purchases online or in the store so I'm still confused about why I was never given the option to use my gift card (which was sent to my apple account) before my credit card was charged.

Thanks

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Answer 3

HACKINT0SH

Level 5

5,810 points

Jan 19, 2013 8:42 PM in response to sdl206

There is no physical store for the Mac App Store or iTunes. What are you saying sounds like it is for the Apple Online Store or the Apple Retail store.

Now... do you have an Apple Retail Store near by? You can have them swap your gift card for another that you in turn can redeem for iTunes.

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